Customer Success Associate - SaaS Growth & Helpdesk

Renterra Inc.; Polska; Hybrid; PLN 176,000 - 254,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Growth opportunities

Impactful work

Job summary

Renterra is seeking a Customer Success Associate to be a key contact for customers, ensuring they derive maximum value from our platform and guiding them toward success.

You will draft helpdesk articles, collect feedback for product improvements, and collaborate with Sales, Marketing, and Product teams to align on customer insights. This role offers growth opportunities in an early-stage startup.

Qualifications

• 1-2+ years in a customer success role, ideally SaaS.
• Exceptional communication and relationship-building skills.
• Proven ability to manage customer expectations and turn issues into wins.
• Ability to work autonomously and make key decisions on the fly.
• Experience building out articles for a knowledge base or Helpdesk.
• Must be willing to work from 9AM-5PM PT M-F.
• Understanding of the equipment rental industry is a plus.
• Understanding of QuickBooks Online is a plus.

Responsibilities

• Ongoing support: serve as a key point of contact for post-sale inquiries and technical concerns.
• Helpdesk Article Creation & Management: draft articles for publication on our Helpdesk.
• Feedback Collection: gather and relay customer feedback to the product development team for improvements.
• Collaboration: work alongside sales, marketing, and product teams to align strategies and share customer insights.

Skills

Excellent communication

Relationship building

Autonomy

Issue resolution

Knowledge-base articles

Time-zone flexibility

Tools

QuickBooks Online

Job description

Renterra is seeking a Customer Success Associate to be a key contact for customers, ensuring they derive maximum value from our platform and guiding them toward success.

You will draft helpdesk articles, collect feedback for product improvements, and collaborate with Sales, Marketing, and Product teams to align on customer insights. This role offers growth opportunities in an early-stage startup.