Customer Service & Supply Chain Coordinator

Markem-Imaje; Polska; Hybrid; PLN 42,000 - 62,000; Full time

Benefits offered by this job

Private Health Care (Medicover)

Multisport

Merit-based annual increase

Recruitment referral bonus

Company Social Benefits Fund

Group life insurance plan

Smart casual dress code

Job summary

Markem-Imaje is seeking a Customer Service Coordinator (Internal Flow) for a hybrid role at POL - 105 Katowicka Avenue, Kajetany, Poland. The role coordinates intercompany flows, validates POs for accuracy, and collaborates with internal teams to ensure compliant and timely order processing.

You will monitor demand, update internal partners on progress, resolve non-conformities, and support master data changes.

Qualifications

• Experience with SAP MM module.
• Understanding of supply chain processes.
• Knowledge of Inventory, purchasing and pricing management.
• Strong communication and interpersonal skills.
• English proficiency at B2 level or higher.
• Customer-focused approach.
• High level of accuracy and attention to detail.
• Proactive and solution-oriented attitude.
• Ability to work independently and take ownership of tasks.
• Confidence in collaborating and negotiating with internal stakeholders.

Responsibilities

• Review and validate Purchase Orders to ensure accuracy and compliance with internal requirements.
• Verify product availability and the completeness of information required for order processing and delivery.
• Coordinate necessary corrections with relevant stakeholders when needed.
• Manage and prioritize demand requests, ensuring timely execution and alignment across involved teams.
• Provide regular updates to internal customers regarding the status and progress of ongoing activities and open issues.
• Identify process deviations and non-conformities, communicate findings to stakeholders, and propose appropriate corrective actions within the scope of responsibility.
• Escalate non-standard requests, complex issues, and significant non-conformities to management when required.
• Understand internal customer requirements and ensure a high level of service and responsiveness.
• Create and process Credit and Debit Notes in accordance with company procedures.
• Coordinate master data updates by collecting business requirements from internal customers and ensuring appropriate system changes are implemented.
• Act as the key liaison between Supply Chain, IT, and Process Development teams, supporting system enhancements, process improvements, and the implementation of new business requirements.
• Contribute to continuous improvement initiatives aimed at increasing operational efficiency and process standardization.

Skills

SAP MM

Supply chain processes

Inventory management

Purchasing management

Pricing management

Communication skills

English (B2+)

Customer focus

Attention to detail

Proactive attitude

Independent work

Stakeholder negotiation

Job description

Markem-Imaje is seeking a Customer Service Coordinator (Internal Flow) for a hybrid role at POL - 105 Katowicka Avenue, Kajetany, Poland. The role coordinates intercompany flows, validates POs for accuracy, and collaborates with internal teams to ensure compliant and timely order processing.

You will monitor demand, update internal partners on progress, resolve non-conformities, and support master data changes.