Hybrid Order Operations Coordinator

Kemira; Województwo pomorskie; Hybrid; PLN 76,000 - 87,000; Full time

Benefits offered by this job

Private healthcare

Multisport card

Wellbeing programs

Job summary

Kemira is seeking a Coordinator, Customer Order Management in Gdańsk, Poland. The role focuses on the Order-to-Cash cycle, billing, and customer communications to ensure accurate deliveries. The position supports a hybrid work model and emphasizes collaboration across teams.

Required are English proficiency, logistics exposure or customer service experience, and a basic knowledge of MS Office. SAP experience is advantageous, enabling efficient order execution and stakeholder coordination within

Qualifications

• Proficiency in English language.
• Experience in logistics and familiarity with customs formalities (preferred).
• Minimum of one year of relevant experience in order management or customer service.

Responsibilities

• Managing the Order-to-Cash process, including order fulfillment and billing.
• Communicating with customers through various channels regarding their orders, confirmations, and shipment details.
• Ensuring deliveries and customer requirements are handled efficiently and accurately.
• Addressing and resolving customer complaints and issues in a timely manner.
• Collaborating with internal and external stakeholders to support seamless operations.
• Following internal policies and targets to maintain process integrity and compliance.

Skills

English proficiency

Logistics experience

Customer service experience

Teamwork and collaboration

Tools

SAP

MS Office

Job description

Kemira is seeking a Coordinator, Customer Order Management in Gdańsk, Poland. The role focuses on the Order-to-Cash cycle, billing, and customer communications to ensure accurate deliveries. The position supports a hybrid work model and emphasizes collaboration across teams.

Required are English proficiency, logistics exposure or customer service experience, and a basic knowledge of MS Office. SAP experience is advantageous, enabling efficient order execution and stakeholder coordination within