Customer Service with Slovenian

TopTalents; Kraków; Hybride; PLN 127 822 - 170 430; Plein temps

Avantages offerts par ce poste

Home office allowance

Private medical care

Annual bonus

Relocation package

Family atmosphere

Various training opportunities

Résumé du poste

A leading customer service company is seeking a Customer Service Representative fluent in Slovenian and English in Kraków. The role involves managing customer queries, providing solutions, and maintaining a high level of customer satisfaction. Ideal candidates will possess strong communication skills and team spirit. We offer a hybrid work model, private medical care, an annual bonus, and various training opportunities. Join our international team and grow within the organization.

Qualifications

• Enthusiastic and communicative approach to customer support.
• Ability to face challenges and adapt to new situations.
• Focus on teamwork and customer satisfaction.

Responsabilités

• Manage business queries and inbound calls.
• Respond to questions regarding products and orders.
• Process requests and update databases.
• Document interactions in the ticket system.
• Help implement new IT solutions.
• Generate ideas to enhance customer satisfaction.
• Assist team members in developing their capabilities.

Connaissances

Excellent Slovenian (C1/C2)

English (B2)

Teamwork

Customer service experience

Description du poste

We are looking for a Customer Service with Slovenian. Excellent Slovenian and English at B2 is a must. We kindly ask you to provide your CV in English.

What Do We Offer

• Online recruitment process
• Hybrid Work model (3 days from office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after the probation period
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Relocation package for candidates outside Poland
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street

Requirements

• Enthusiastic, communicative approach and willingness to support our customers
• Slovenian language at C1/C2 level is a must, together with English at minimum B2 level
• Excellent knowledge of an additional European language on full professional proficiency - nice to have
• Courage to face new challenges and opportunities
• A great approach to teamwork and focus on internal and external customers
• Experience in customer service will be an asset

Responsibilities

• Manage business queries and inbound calls (average 70 interactions per day)
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in our database
• Document interactions in our ticket system
• Help with the implementation of new IT solutions
• Generate innovative ideas and solutions that will improve customer satisfaction
• Assist other team members to leverage and develop their capabilities
• Contribute to projects in various departments outside of regular responsibilities