Customer Support Advisor (with Slovak)

Capgemini Polska Sp. z o.o.; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Hybrid work model

Training & certifications

Job summary

Capgemini Polska Sp. z o.o. is seeking a Customer Support Advisor fluent in Slovak to deliver exceptional customer experiences by handling interactions, resolving issues, and building strong relationships.

You will use your communication, problem-solving, and empathy to support customers professionally under changing priorities. Join Capgemini in Kraków for a hybrid role with access to extensive training, career growth, and a diverse, collaborative environment that values inclusion and

Responsibilities

• Handle customer interactions via phone, email, and chat.
• Resolve issues promptly and accurately to ensure high customer satisfaction.
• Build and maintain strong relationships with customers and internal teams.

Skills

Customer service

Communication

Problem solving

Empathy

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Customer Support Advisor with Slovak, you will deliver an outstanding customer experience by handling customer interactions, resolving issues effectively, and building strong relationships. Using your communication, problem-solving, and technical skills, you will support customers with professionalism and empathy while adapting to changing priorities and ensuring high-quality service delivery.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.