SAP Support Specialist (Kraków, PL, 31-155)

Danish Crown Global Business Services; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Dental care

Lunch card Edenred

Flexible working hours

Life insurance

MyBenefit and Multisport

Extra holiday days

Employee events

Job summary

Danish Crown Global Business Services in Kraków is seeking a service-minded SAP Support Specialist to join our Global IT Service Desk. You will be the SAP support presence in Poland, working closely with our Denmark-based colleague and taking ownership from day one.

The role is hands-on, with significant 1st line SAP support, including incident triage, and cooperation with IT, Finance, Operations and Internal Controls across countries. Hybrid work with 50% home/office in Kraków is offered.

Qualifications

• Experience supporting users in an SAP environment in a service desk or similar role.
• Structured troubleshooting approach and end-to-end case ownership.
• Fluent Polish and English, written and spoken.
• Ability to work independently in a remote, cross-border team.
• Customer-focused mindset with strong communication; accurate and compliant.
• Experience with SAP transports and VIM is a plus.

Responsibilities

• Provide 1st line SAP support for incidents and service requests.
• Troubleshoot SAP issues and escalate to 2nd/3rd line when needed.
• Process and quality check SAP transports.
• Manage VIM user access and support Internal Control reporting.
• Monitor SAP automation and hand over to RPA when needed.
• Create and maintain documentation and knowledge articles.
• Contribute to process improvements and service quality initiatives.
• Collaborate with colleagues across countries and functions.

Skills

SAP support

IT service desk

Troubleshooting

Polish language

English language

Independent work

Customer focus

Compliance mindset

Tools

SAP transports

VIM

ITSM tools (ServiceNow)

Job description

SAP Support Specialist

We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues.

Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.

GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.

Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.

Better food. Brighter future

About the Role

We are looking for a service-minded and structured SAP Support Specialist to join our Global IT Service Desk in Kraków.

This is a small, distributed team. Today it is one SAP Support Specialist, based in Denmark — with you, it is two. You would be our SAP support presence in Poland, working closely with your colleague across the border every day. That means real ownership from day one: you will be one of two people the business turns to when SAP does not do what it should. No script, no queue you disappear into, and no waiting for someone else to pick up the case.

The work is hands‑on. A significant part of the day is classic 1st line SAP support — receiving, triaging and resolving incidents and service requests from users. Around that sit recurring operational tasks such as SAP transports, VIM user access and Internal Control reporting, plus close cooperation with colleagues in IT, Finance, Operations and Internal Controls across several countries.

What You Will Be Doing

• Provide 1st line support for SAP incidents and service requests — this is the core of the role


• Troubleshoot and resolve SAP-related user issues, and expedite to 2nd and 3rd line where needed


• Process and quality check SAP transports


• Manage VIM (Vendor Invoice Management) user access and support Internal Control reporting activities


• Monitor SAP-related automation and robot processes, and hand over tasks to our RPA team when a process needs adjusting or a new automation is needed


• Create and maintain documentation and knowledge articles


• Contribute to process improvements and service quality initiatives


• Work closely with colleagues across multiple countries and business functions

What We Are Looking For

Must have

• Experience supporting users in an SAP environment — for example from a service desk, application support, or as a key user or super user


• Previous experience within IT support, Service Desk, application support or a similar role


• A structured approach to troubleshooting, and the patience to follow a case through to resolution


• Fluent Polish and English, written and spoken


• The ability to work independently and to stay well connected in a remote, cross-border team


• A customer-focused mindset and strong communication skills


• Accuracy and a compliance mindset — VIM access and Internal Control reporting are audited areas

Nice to have

• Experience with SAP transports


• Experience with VIM (Vendor Invoice Management)


• Experience working with automation, RPA or robot‑based processes


• Familiarity with ITSM tools such as ServiceNow, Ivanti or similar


• Experience from an international enterprise environment

What We Offer

Compensation and benefits

• Private medical care together with dental care


• Edenred lunch card


• Flexible working hours (50% home, 50% office)


• Life insurance


• MyBenefit and multisport program


• 2 additional holiday days benefits


• Events, integrations for employees

Work setup and development

• Hybrid working model: 50% home and 50% office, with a minimum of 3 days per week in our Kraków office


• A role with genuine ownership — in a team of two, what you fix stays fixed and what you improve is visible


• A seat in a Group IT function, not a local support desk: daily contact with colleagues in Denmark and across the business


• Exposure to SAP, RPA, ITSM and international stakeholders, with room to grow in any of those directions

If you have questions about the role before applying, you are welcome to contact Manager, Nicolai Bæklund [phone]

Danish Crown is an equal opportunity employer. We welcome applications from everyone, regardless of gender, age, background or disability.