Customer Service Representative with Czech

Corston Architectural Detail; Sosnowiec; On-site; PLN 78,000 - 89,000; Full time

Benefits offered by this job

On-site role

Comprehensive onboarding

Professional development

Premium products

Job summary

Corston Architectural Detail in Poland is seeking a Czech-speaking Customer Service Representative to support Czech market customers from enquiry to order fulfilment, documentation and after-sales support. You will be the bridge between customers and internal teams, ensuring accurate information and timely processing.

Fluent Czech and strong English are essential. The role is on-site in Poland with onboarding and training, offering opportunities to develop product knowledge and contribute to

Qualifications

• Fluent or native Czech required.
• Very good English proficiency (B2+).
• Experience in customer service, sales, e-commerce or B2B is advantageous.

Responsibilities

• Provide professional customer service to Czech market customers via phone and email.
• Provide accurate product information and help customers select suitable solutions.
• Process and monitor orders placed through online store and B2B platforms.
• Keep customers informed about payments, availability, shipping and fulfilment.
• Record and update customer cases in the CRM system with accuracy.
• Issue VAT invoices, pro forma invoices, credit notes and other documents in ERP.

Skills

Czech language

English

Customer service

Communication

Organisation

CRM systems

ERP systems

Oracle NetSuite

Tools

CRM systems

ERP systems

Oracle NetSuite

Job description

Corston is a growing British brand specialising in premium architectural details and interior fittings. We design products that combine timeless aesthetics, functionality and attention to detail.

As our presence across European markets continues to grow, we are expanding our Customer Service and Sales team in Poland. We are now looking for a Czech-speaking professional who will help us deliver an excellent customer experience and support the development of the Czech market.

About the role

As a Czech-Speaking Customer Service Representative, you will support both individual and business customers throughout their journey with Corston - from initial product enquiries and advice to order fulfilment, documentation and after-sales support.

You will act as an important link between our customers and internal teams, ensuring clear communication, accurate information and the smooth handling of orders and customer cases.

Who are we looking for?

We are looking for a communicative, organised and customer-focused person who enjoys helping others and takes ownership of their work.

Fluent or native-level Czech is essential for this position. You should also have a very good command of English, as you will work in an international environment and cooperate with teams based in Poland and the United Kingdom.

Previous experience in customer service, sales, e-commerce or a B2B environment would be an advantage. However, we also welcome applications from candidates with the right attitude and potential - we provide comprehensive onboarding, product training and ongoing support.

Your responsibilities

• Providing professional customer service to individual and business customers in the Czech market via phone and email.
• Providing accurate product information and helping customers select the most suitable solutions.
• Processing and monitoring orders placed through the online store and B2B platforms.
• Keeping customers informed about payments, product availability, shipping and order fulfilment.
• Recording and updating customer cases in the CRM system, ensuring that all information is complete and accurate.
• Issuing VAT invoices, pro forma invoices, credit notes and other commercial documents in the ERP system.
• Handling returns, complaints, warranty claims and RMA processes.
• Building long-term customer relationships through friendly, professional and proactive communication that reflects the standards of a premium brand.
• Cooperating with the Finance, Supply Chain, Sales and Warehouse teams to ensure efficient customer service and timely order fulfilment.
• Identifying recurring issues and suggesting improvements to customer service, order, return and complaint-handling processes.
• Continuously developing your product, system and industry knowledge.

What we are looking for

• Fluent or native-level Czech - an essential requirement.
• English at a minimum B2 level.
• Excellent communication skills and a strong customer-focused approach.
• Accuracy, independence and strong organisational skills.
• Ability to prioritise tasks and manage a high volume of daily enquiries.
• Confidence in working with data and strong attention to detail.
• Ability to cooperate effectively with different departments and contribute to shared goals.
• Good knowledge of Microsoft Office.
• Previous experience in customer service, sales, e-commerce or a B2B environment would be an advantage.
• Experience with CRM or ERP systems would be an advantage; knowledge of Oracle NetSuite would be an additional asset.
• Willingness to travel occasionally for business purposes.
• Very good command of Polish would be an advantage.

What we offer

• Stable employment in a growing international company.
• Comprehensive onboarding, product training and ongoing support from the team.
• Opportunities for professional development and experience in supporting customers across European markets.
• The opportunity to work with premium products in the interior design industry.
• A real influence on the quality of customer service and the improvement of internal processes.
• A fast and efficient decision-making process.
• Cooperation with teams based in Poland and the United Kingdom.

Salary: PLN 7,000-8,000 gross per month, depending on experience and qualifications.

Please note that this is a fully on-site role.

If you speak Czech fluently and would like to grow with an international premium brand, we would be happy to hear from you.