Customer Service Specialist - Medical Devices (Warsaw)

NML Medical; Warszawa; Hybrid; PLN 56,000 - 84,000; Full time

Job summary

Globus Medical in Warsaw is seeking a Customer Service Specialist to serve as the main contact between customers, sales, distribution, and carriers while supporting pre- and post-sales activities.

You will process orders, answer queries, manage returns, update systems, and help ensure timely delivery and accurate pricing. Fluency in English and Polish is required; a healthcare/device background is a plus. The role offers a dynamic team environment and opportunities to improve processes.

Qualifications

• Minimum 1–2 years of customer service, planning or sales experience in Healthcare (Medical Devices desirable).
• High school diploma or equivalent required.
• Experience with medical devices is a plus.
• Strong communication and problem-solving abilities.

Responsibilities

• Ensures all sales orders are processed accurately and on time.
• Liaises with sales teams, updates customers on order status within SLAs.
• Coordinates with carriers for collection and delivery bookings.
• Provides product availability support and handles customer inquiries.
• Reviews orders to determine appropriate shipping methods and pricing.

Skills

Analytical skills

Multitasking

Excel

Communication

Bilingual EN/PL

Education

High school diploma or equivalent

Tools

MS Office

Excel

Job description

Globus Medical in Warsaw is seeking a Customer Service Specialist to serve as the main contact between customers, sales, distribution, and carriers while supporting pre- and post-sales activities.

You will process orders, answer queries, manage returns, update systems, and help ensure timely delivery and accurate pricing. Fluency in English and Polish is required; a healthcare/device background is a plus. The role offers a dynamic team environment and opportunities to improve processes.