Italian-Speaking Customer Service Specialist Order-to-Cash

Medtronic plc; Warszawa; Hybride; PLN 78 000 - 116 000; Plein temps

Résumé du poste

Medtronic plc is seeking a Customer Service Representative in Warsaw to support the Diabetes customer journey. You will manage customer orders, assist patients, and collaborate with cross‑functional teams across Europe in a hybrid work setup with the Centre of Expertise in Warsaw.

The role requires attention to detail, customer focus, and teamwork, with exposure to SAP and Order-to-Cash processes. A competitive salary and comprehensive benefits are offered.

Qualifications

• Process and manage customer orders in SAP, ensuring compliance with established procedures and SLAs.
• Support customers and patients throughout the order fulfilment process, providing timely updates and ensuring a positive experience.
• Monitor orders and deliveries, proactively identifying and resolving issues that may impact service levels or customer satisfaction.
• Manage returns, claims, disputes, and other customer service activities while maintaining a high level of accuracy and quality.
• Collaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure timely and accurate order execution.
• Handle customer and patient inquiries through professional, solution‑oriented communication and build strong working relationships with key stakeholders.
• Identify process improvement opportunities and contribute to continuous improvement initiatives that enhance operational efficiency and customer experience

Responsabilités

• Process and manage customer orders in SAP.
• Support customers and patients throughout the order fulfilment process.
• Monitor orders and deliveries, proactively resolving issues.
• Collaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure smooth and timely order execution.
• Handle customer inquiries with a solution‑oriented approach and build strong relationships.

Connaissances

Customer service

Communication

Attention to detail

Teamwork

Outils

SAP

Order-to-Cash

Excel

DHL ELP

Description du poste

Medtronic plc is seeking a Customer Service Representative in Warsaw to support the Diabetes customer journey. You will manage customer orders, assist patients, and collaborate with cross‑functional teams across Europe in a hybrid work setup with the Centre of Expertise in Warsaw.

The role requires attention to detail, customer focus, and teamwork, with exposure to SAP and Order-to-Cash processes. A competitive salary and comprehensive benefits are offered.