Customer Operations Representative (French Speaking)

PerkinElmer; Kraków; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Private healthcare, including dental care

Life and long-term disability insurance

MyBenefit Cafeteria system

Multisport Card

Social Fund Subsidies

Home Office allowance

Tuition reimbursement

Referral awards

Internal career development opportunities

Additional vacation days for length of service

Job summary

PerkinElmer seeks a French-speaking Customer Operations Representative in Krakow to provide operational support within the OneSource Enterprise Support Center. You will manage customer requests and collaborate with technical teams to ensure quality service delivery.

The ideal candidate has at least 3 years of experience in customer service or operations, is proficient in SAP, and possesses strong communication skills in French and English. Benefits include private healthcare and continuous learning opportunities.

Qualifications

• 3+ years of experience in Customer Service, Operations, or Procurement.
• Strong organizational skills and ability to manage multiple projects effectively.
• Experience in Life Sciences or Environmental Health is a significant asset.

Responsibilities

• Process and manage customer requests, ensuring compliance with SLAs.
• Coordinate preventive maintenance and repairs with technical teams.
• Create Purchase Requisitions and track service delivery.

Skills

Fluent in French

Fluent in English

Customer service experience

Operations management

Procurement

SAP proficiency

Excel skills

Tools

SAP

ServiceMax

Job description

Job Title & Location

Customer Operations Representative (French Speaking) – Krakow

Job Description

We’re looking for a French-speaking Customer Operations Specialist to provide day-to-day operational support within the OneSource Enterprise Support Center, managing the end-to-end lifecycle of customer request support across the EMEA region.

Key Responsibilities

• Work Order & Request Management: Process, manage, and monitor customer requests, ensuring all actions comply with specific contractual conditions and service level agreements (SLAs).
• Maintenance Planning: Coordinate and schedule preventive maintenance, repairs, and validation services with internal technical teams and third-party providers.
• Procurement & Finance: Create Purchase Requisitions, track service delivery, and partner with the finance department to invoice services falling outside of standard contractual coverage.
• Data Integrity: Update and maintain the database daily, ensuring all documentation undergoes rigorous review within the established quality framework.
• Account Support: Serve as a primary point of contact for enterprise accounts, providing proactive support and status updates to ensure smooth daily operations.
• Process Optimization: Identify bottlenecks in the work order process and suggest continuous improvement solutions to drive a lean operation.
• Reporting & Compliance: Assist in the preparation of monthly business review reports and ensuring all activities align with both site-specific and company processes.

Role Requirements

• Language Skills: Fluent in written and spoken French and English.
• Professional Experience: Approximately 3 years in Customer Service, Operations, or Procurement.
• Technical Proficiency: Strong experience in SAP / ServiceMax; strong written communication and excellent Excel skills.
• Organizational Excellence: Proven ability to manage time effectively, prioritize multiple projects, and meet deadlines in a fast-paced environment.
• Industry Knowledge: Experience in Life Sciences, Environmental Health, or a regulated quality framework is a significant asset.
• Mindset: A customer-first mindset and a high level of commitment to resolving customer issues.

What We Offer

• Private healthcare, including dental care
• Life and long-term disability insurance
• MyBenefit Cafeteria system
• Multisport Card
• Social Fund Subsidies
• Home Office allowance
• Tuition reimbursement
• Referral awards
• Internal career development opportunities in multiple business areas
• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company