Customer Experience Coordinator with French

Guardian Industries; Katowice; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Private medical health care

Life insurance

Sport card

Fruits and snacks at the office

Smart Lunch at the office

Employee assistance program

Team building events

Internal and external trainings

Job summary

Guardian Industries in Katowice is seeking a Customer Experience Coordinator to manage customer relationships and ensure satisfaction through effective communications. The role involves coordinating supply chain processes, resolving customer issues, and supporting order management. Candidates should be fluent in English and French, possess strong interpersonal skills, and have a proactive attitude towards customer service. The company offers private medical care, sport cards, and team building events.

Qualifications

• Fluent in English & French, both written and spoken.
• Previous experience within a customer service role preferred.
• Effective organizational and problem-solving skills.
• Proactive attitude focused on customer satisfaction.

Responsibilities

• Coordinate internal Supply Chain case management process.
• Support Order Management Process and customer relationships.
• Resolve customer issues and maintain their trust.
• Monitor customer satisfaction levels.

Skills

Fluent in English

Fluent in French

Strong communication skills

Interpersonal skills

Organizational skills

Problem-solving skills

PC skills in MS Office

Education

Bachelor's degree

Tools

Salesforce

Job description

Position

Customer Experience Coordinator.

The role is responsible for coordination of internal Supply Chain case management process and building long‑term relationships with customers, using language and interpersonal skills. Responsibilities include phone communications, coordination and validation of cases, dispatch function between supply chain streams, and development of internal customer‑supplier relationships in collaboration with multiple Supply Chain streams on the follow‑up of customers’ requests. The position is based in Katowice, Poland.

Our Team

The role will involve cooperation with customers. Customer Experience Coordinator is a key contact between the back‑office teams and the Customer, SC members and the plant. In that scope, Customer Experience Coordinator is to identify, understand and complete customers’ requests, coming through email and through our service portal to provide them with the most suitable solution.

What You Will Do

• Support the Order Management Process, including pre‑ and post‑order activities.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Monitor customer satisfaction levels.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long‑lasting relationships, and business efficiencies.
• Maintain a positive image of the company.
• Establish long‑term customer relationships.

Who You Are (Basic Qualifications)

• Fluent in English & French, both written and spoken.
• Previous experience within a customer service role, however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude for building relationships.
• Effective organizational skills.
• Problem‑solving skills.
• Proactive, customer‑focused and results‑oriented attitude.
• Good PC skills in MS Office.
• Ability to effectively question or challenge the status quo.

What Will Put You Ahead

• Bachelor's degree.
• Additional language.
• Experience with Salesforce or any other CRM software.
• Strategical thinking and contribution motivation mindset.
• Experience in supply chain.

What Do We Offer

• Private medical health care and life insurance.
• Sport card.
• Fruits and snacks at the office.
• Smart Lunch at the office.
• Employee assistance program.
• Team building events.
• Internal and external trainings.
• Work in Principle Based Management environment, where we promote honesty and respect, we prefer self‑reliant employees with initiative over micromanagement, we openly share the knowledge and expect employees to be eager to learn.