Customer Service Representative with Italian

Medtronic; Województwo mazowieckie; Hybrid; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc is hiring for a Customer Service Representative in Warsaw within the Direct-to-Patient Diabetes team. You will manage customer orders in SAP, support patients throughout order fulfillment, monitor deliveries, and collaborate across regions to ensure timely execution.

The role emphasizes accuracy, effective communication, and cross-functional teamwork. Ideal candidates have experience with SAP, Order-to-Cash, Excel, and logistics tools, and are comfortable operating in an

Qualifications

• Knowledge of SAP and Order-to-Cash processes is required.
• Experience with SAP reporting and logistics tools is preferred.
• Advanced Excel skills are desirable.

Responsibilities

• Process and manage customer orders in SAP, ensuring SLA compliance.
• Support customers and patients during order fulfilment with timely updates.
• Monitor orders and deliveries, proactively resolving issues.
• Manage returns, claims, disputes, and other CS activities with accuracy.
• Collaborate with regional offices, supply chain, sales, and finance for timely order execution.

Skills

SAP

Order-to-Cash

Excel

Customer service

Education

Relevant healthcare/regulated industry experience

Tools

SAP reporting

DHL ELP or logistics tools

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeCareers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impactJoin Medtronic at an exciting time of transformation as we enhance the Diabetes customer journey and prepare to transition the Diabetes business into an independent company, MiniMed.As a Customer Service Representative within the Direct-to-Patient Diabetes team, you will play an important role in supporting customers and patients throughout the order fulfilment process, helping ensure timely access to life-changing diabetes therapies and supplies.In this role, you will be responsible for managing customer care and order management activities, resolving operational issues, and collaborating with multiple stakeholders across Europe. You will work in a dynamic international environment where attention to detail, customer focus, and teamwork are key to success.This role is based within the Diabetes Customer Service and Supply Chain organization and operates in a cross-functional environment. You will work in a hybrid setup with an office location at the Center of Expertise in Warsaw, collaborating closely with colleagues across countries, Regional Offices, and business stakeholders to support customer care and order-to-cash processes.Primary Responsibilities:Process and manage customer orders in SAP, ensuring compliance with established procedures and service level agreementsSupport customers and patients throughout the order fulfillment process, providing timely updates and professional communicationMonitor orders and deliveries, proactively resolving issues that may impact customer or patient experienceManage returns, claims, disputes, and other customer service activities while maintaining high levels of accuracy and qualityCollaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure smooth and timely order executionHandle customer and patient inquiries using a solution-oriented approach and build strong relationships with internal and external partnersIdentify process improvement opportunities and contribute to continuous improvement initiatives to enhance operational efficiency.Required Qualifications:Process and manage customer orders in SAP, ensuring compliance with established procedures and service level agreements (SLAs)Support customers and patients throughout the order fulfilment process, providing timely updates and ensuring a positive experienceMonitor orders and deliveries, proactively identifying and resolving issues that may impact service levels or customer satisfactionManage returns, claims, disputes, and other customer service activities while maintaining a high level of accuracy and qualityCollaborate closely with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure timely and accurate order executionHandle customer and patient inquiries through professional, solution-oriented communication and build strong working relationships with key stakeholdersIdentify process improvement opportunities and contribute to continuous improvement initiatives that enhance operational efficiency and customer experience.Preferred Qualifications:Experience in healthcare, medical devices, or other regulated industriesKnowledge of Order-to-Cash processesExperience supporting customers in an international environmentAdvanced Excel skills and SAP reporting knowledgeFamiliarity with DHL ELP or similar logistics and shipment tracking tools.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN |The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).