Customer Service Representative with Italian

PPD Medtronic Poland Sp. z o.o.; Warszawa; Hybrid; PLN 78,000 - 116,000; Full time

Job summary

Medtronic plc is seeking a Customer Service Representative in Warsaw to support the Diabetes customer journey. You will manage customer orders, assist patients, and collaborate with cross‑functional teams across Europe in a hybrid work setup with the Centre of Expertise in Warsaw.

The role requires attention to detail, customer focus, and teamwork, with exposure to SAP and Order-to-Cash processes. A competitive salary and comprehensive benefits are offered.

Qualifications

• Process and manage customer orders in SAP, ensuring compliance with established procedures and SLAs.
• Support customers and patients throughout the order fulfilment process, providing timely updates and ensuring a positive experience.
• Monitor orders and deliveries, proactively identifying and resolving issues that may impact service levels or customer satisfaction.
• Manage returns, claims, disputes, and other customer service activities while maintaining a high level of accuracy and quality.
• Collaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure timely and accurate order execution.
• Handle customer and patient inquiries through professional, solution‑oriented communication and build strong working relationships with key stakeholders.
• Identify process improvement opportunities and contribute to continuous improvement initiatives that enhance operational efficiency and customer experience

Responsibilities

• Process and manage customer orders in SAP.
• Support customers and patients throughout the order fulfilment process.
• Monitor orders and deliveries, proactively resolving issues.
• Collaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure smooth and timely order execution.
• Handle customer inquiries with a solution‑oriented approach and build strong relationships.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

SAP

Order-to-Cash

Excel

DHL ELP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Join Medtronic at an exciting time of transformation as we enhance the Diabetes customer journey and prepare to transition the Diabetes business into an independent company, MiniMed. As a Customer Service Representative within the Direct-to-Patient Diabetes team, you will play an important role in supporting customers and patients throughout the order fulfilment process, helping ensure timely access to life‑changing diabetes therapies and supplies. In this role, you will be responsible for managing customer care and order management activities, resolving operational issues, and collaborating with multiple stakeholders across Europe. You will work in a dynamic international environment where attention to detail, customer focus, and teamwork are key to success. This role is based within the Diabetes Customer Service and Supply Chain organization and operates in a cross‑functional environment. You will work in a hybrid setup with an office location at the Center of Expertise in Warsaw, collaborating closely with colleagues across countries, Regional Offices, and business stakeholders to support customer care and order‑to‑cash processes.

Primary Responsibilities

• Process and manage customer orders in SAP, ensuring compliance with established procedures and service level agreements
• Support customers and patients throughout the order fulfillment process, providing timely updates and professional communication
• Monitor orders and deliveries, proactively resolving issues that may impact customer or patient experience
• Manage returns, claims, disputes, and other customer service activities while maintaining high levels of accuracy and quality
• Collaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure smooth and timely order execution
• Handle customer and patient inquiries using a solution‑oriented approach and build strong relationships with internal and external partners
• Identify process improvement opportunities and contribute to continuous improvement initiatives to enhance operational efficiency

Required Qualifications

• Process and manage customer orders in SAP, ensuring compliance with established procedures and service level agreements (SLAs)
• Support customers and patients throughout the order fulfilment process, providing timely updates and ensuring a positive experience
• Monitor orders and deliveries, proactively identifying and resolving issues that may impact service levels or customer satisfaction
• Manage returns, claims, disputes, and other customer service activities while maintaining a high level of accuracy and quality
• Collaborate closely with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure timely and accurate order execution
• Handle customer and patient inquiries through professional, solution‑oriented communication and build strong working relationships with key stakeholders
• Identify process improvement opportunities and contribute to continuous improvement initiatives that enhance operational efficiency and customer experience

Preferred Qualifications

• Experience in healthcare, medical devices, or other regulated industries
• Knowledge of Order‑to‑Cash processes
• Experience supporting customers in an international environment
• Advanced Excel skills and SAP reporting knowledge
• Familiarity with DHL ELP or similar logistics and shipment tracking tools

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN | The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And it drives us to deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.