Customer Service Representative Rzeszow Poland

ATC (Argo Turboserve Corporation); Rzeszów; On-site; PLN 158,000 - 197,000; Full time

Job summary

ATC (Argo Turboserve Corporation) is seeking a Customer Service professional for a full-time, on-site role in Pompano Beach, FL. You will handle inquiries, manage order status, and coordinate with logistics, repair, and sales teams to deliver timely updates and problem resolution.

Ideal candidates will have strong customer-facing skills, a focus on customer experience, and professional English communication.

Qualifications

• Strong customer-facing skills and service mindset.
• Focus on customer experience and satisfaction.
• Professional phone etiquette and clear English communication.
• On-site, full-time work in Pompano Beach, FL.
• Ability to collaborate with logistics, sales and repair teams.
• Good organizational skills and attention to detail.
• Experience in logistics, aerospace, or industrial environments preferred.

Responsibilities

• Handle inbound and outbound customer communications by phone and email.
• Resolve inquiries about orders, shipments, and service status.
• Escalate complex cases as needed and document interactions in CRM.
• Coordinate with internal teams to provide timely updates and resolutions.
• Identify recurring issues and suggest process improvements.

Skills

Customer facing

Customer experience

Phone etiquette

English communication

On-site work

Education

Business/communications training

Tools

CRM

ERP systems

Job description

Company Description

ATC (Argo Turboserve Corporation) is a globally recognized 4PL provider specializing in original equipment supply chain management, repair management services, and distribution of aerospace, power generation, and other industrial components. The company serves commercial and military aerospace, government, turbine, and broader industrial markets, offering end-to-end solutions across complex supply chains. ATC focuses on innovative, customer-centered services supported by strong financial foundations, rigorous quality systems, and robust information systems. Team members join a professional environment that values reliability, efficiency, and continuous improvement in serving global customers.

Role Description

The Customer Service role is a full-time, on-site position located in Pompano Beach, FL. The person in this role will handle inbound and outbound customer communications via phone and email, responding to inquiries about orders, shipments, service status, and general account information. Daily responsibilities include resolving customer issues, escalating complex cases when necessary, and ensuring accurate documentation of interactions in the customer relationship management system. The role involves coordinating with internal teams such as logistics, repair, and sales to provide timely updates and problem resolution for customers. The individual will also contribute to improving customer experience by identifying recurring issues, suggesting process enhancements, and maintaining professional and courteous communication at all times.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Focus on Customer Experience and Customer Satisfaction, with a proactive approach to issue resolution.
• Professional Phone Etiquette and clear, concise communication skills in spoken and written English.
• Ability to work on-site full-time in Pompano Beach, FL and collaborate effectively with cross-functional teams.
• Good organizational skills, attention to detail, and comfort using CRM or ERP systems.
• Prior experience in customer service, preferably in logistics, aerospace, industrial, or related environments.
• Problem-solving mindset, resilience under pressure, and commitment to maintaining high service standards.
• Relevant education or training in business, communications, or a related field is beneficial.