Customer Service Representative (CSR) - Warsaw, Poland

MCC; Warszawa; Hybrid; PLN 36,000 - 48,000; Full time

Job summary

Micro Commercial Components (MCC) in Warsaw is seeking an entry-level CSR Assistant to support the Customer Service team with order processing, documentation, and customer communication. The role offers a hybrid schedule: three days in office and two days working from home.

Ideal candidates will have basic SAP/ERP familiarity, strong communication, and excellent organizational skills to manage multiple tasks in a fast-paced environment.

Qualifications

• Completed Mittlere Reife (secondary school certificate) or equivalent vocational qualification.
• 1 year SAP/MN operation experience.
• Basic knowledge of Microsoft Office.

Responsibilities

• Receive, process and track customer orders, and file and back up order data.
• Maintain communication with customers, reply to emails, and confirm delivery schedules.
• Prepare shipping documents, assist sales staff in controlling shipments, and handle import and export matters.
• Provide regular sales status reports for sales staff and supervisors’ reference.
• Assist sales staff with internal administrative tasks related to sales operations.
• Assist sales staff in organizing customer data, including basic company information, transaction records, and issue handling status.

Skills

Communication

Interpersonal skills

Multitasking

Detail-oriented

Microsoft Office

Education

Mittlere Reife (secondary school certificate) or equivalent vocational qualification

Tools

SAP

ERP systems

Job description

Position Overview

Micro Commercial Components (MCC) is a leading manufacturer of discrete semiconductors, serving global markets with high-quality products and exceptional customer support. We are committed to innovation, reliability, and customer satisfaction.

The CSR Assistant will support the Customer Service team in managing day-to-day operations, ensuring timely and accurate communication with customers, and assisting with order processing and documentation. This entry-level role is ideal for individuals looking to start a career in customer service within the semiconductor industry.

Work Schedule

• 3 days in office, 2 days work from home.

Key Responsibilities

• Receive, process and track customer orders, and file and back up order data.
• Maintain communication with customers, reply to emails, and confirm delivery schedules.
• Prepare shipping documents, assist sales staff in controlling shipments, and handle import and export matters.
• Provide regular sales status reports for sales staff and supervisors’ reference.
• Assist sales staff with internal administrative tasks related to sales operations.Assist sales staff in organizing customer data, including basic company information, transaction records, and issue handling status.

Qualifications

1. Education

• Completed Mittlere Reife (secondary school certificate) or equivalent vocational qualification.

2. Experience

• 1 year SAP/MN operation experience.

3. Core Competencies

• Strong communication and interpersonal skills.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Detail-oriented with good organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Preferred: Familiarity with SAP or ERP systems and interest in the semiconductor industry.

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