Customer Service & Process Excellence Specialist

GSK; Poznań; Hybrid; PLN 70,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Life insurance and pension plan

Private medical package

Sports cards (Multisport)

Hybrid work model

Job summary

GSK in Poland is seeking a Customer Service Process Specialist-2 on a fixed-term secondment until 31 May 2027. You will own and improve end-to-end customer service processes across order-to-invoice, master data, complaints and logistics interfaces, collaborating with local and regional teams to ensure high-quality, timely and compliant service.

This hybrid role requires initiative, simplification of processes and active stakeholder management, with growth opportunities and impact on patient

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 3 years’ experience in customer service, supply chain or order-to-cash roles.
• Practical experience with master data, sales order processing and complaint handling.
• Strong communication skills in English; knowledge of Polish, Spanish, French, or German is an advantage.

Responsibilities

• Manage end-to-end customer service processes to support order fulfilment and meet agreed service levels.
• Maintain and govern customer, material and price master data to ensure accuracy and compliance.
• Handle customer queries, complaints and logistics issues, escalating where needed and ensuring timely resolutions.
• Support and drive process improvements and simplifications across the customer service lifecycle.
• Work with IT, logistics, quality and external partners to resolve system or supply chain interruptions.
• Prepare and share performance reports and contribute to business continuity planning.

Skills

Customer service

Master data

Order-to-cash

ERP/SAP experience

Process improvement

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

GSK in Poland is seeking a Customer Service Process Specialist-2 on a fixed-term secondment until 31 May 2027. You will own and improve end-to-end customer service processes across order-to-invoice, master data, complaints and logistics interfaces, collaborating with local and regional teams to ensure high-quality, timely and compliant service.

This hybrid role requires initiative, simplification of processes and active stakeholder management, with growth opportunities and impact on patient