Hybrid Customer Service Operations & Process Specialist

LGC Group; Kiełpin Poduchowny; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

LGC Standards, part of LGC Group, is hiring a Customer Service Operations & Process Specialist in Łomianki, Poland. The role focuses on analyzing order management processes, testing new systems, and driving process improvements to enhance customer service performance.

You will monitor process performance, report defects, prepare management reports, and collaborate with IT and other departments on improvement initiatives, ensuring a high-quality customer experience.

Qualifications

• Experience in Customer Service, Operations or Order Management.
• Experience using ERP or CRM systems.
• Excellent Excel and PowerPoint skills.
• Fluent in Polish and English, written and spoken.

Responsibilities

• Support Customer Service operations through daily analysis of order management processes.
• Identify, investigate and report process and system issues impacting operational performance.
• Test new systems, processes and project deliverables prior to implementation.
• Document test results and communicate findings to stakeholders.
• Support User Acceptance Testing (UAT) and validation activities.
• Produce operational reports and analyze Customer Service KPIs.
• Prepare PowerPoint presentations for customers, senior management and internal stakeholders.
• Collaborate with Customer Service, Operations, IT and other departments on improvement initiatives.
• Provide operational support during periods of high demand, system changes or project implementation.
• Develop knowledge of LGC products, services and Customer Service processes and remain up-to-date with business changes

Skills

Customer Service

Operations

Order Management

ERP systems

CRM systems

Analytical skills

Problem solving

Excel

PowerPoint

Time management

Communication

Attention to detail

Team player

Independent worker

Continuous improvement

Polish (fluent)

English (fluent)

Tools

ERP systems

CRM systems

Job description

LGC Standards, part of LGC Group, is hiring a Customer Service Operations & Process Specialist in Łomianki, Poland. The role focuses on analyzing order management processes, testing new systems, and driving process improvements to enhance customer service performance.

You will monitor process performance, report defects, prepare management reports, and collaborate with IT and other departments on improvement initiatives, ensuring a high-quality customer experience.