Customer Service in Turkish

TP; Województwo mazowieckie; On-site; PLN 43,000 - 62,000; Full time

Benefits offered by this job

MyBenefit platform

Flexible scheduling

Experience in international env.

Job summary

TP in Warsaw is seeking a customer service professional to handle inquiries via phone, chat, and written messages, while resolving routine issues and supporting more complex cases when required.

The role emphasizes high-quality service, collaboration with internal teams, and handling returns and product inquiries from an international environment.

Qualifications

• Turkish language proficiency required (C1).
• English proficiency minimum (B2).
• Willingness to work from the Warsaw office.

Responsibilities

• Handle customer inquiries via phone, chat, and written messages.
• Provide information and resolve routine customer issues.
• Support more complex cases when required.
• Ensure high quality of customer service and satisfaction.
• Cooperate with internal teams to process customer requests.
• Support customers with returns, complaints, and product inquiries.
• Perform services in line with project guidelines and standards.

Skills

Turkish (C1)

English (B2)

Communication

Empathy

Organization

Availability hours

Job description

• Handling customer inquiries via phone, chat, and written messages.
• Providing information and resolving routine customer issues.
• Supporting more complex cases when required.
• Ensuring high quality of customer service and customer satisfaction.
• Cooperating with internal teams to process customer requests.
• Supporting customers with returns, complaints, and product-related inquiries.
• Performing services in line with project guidelines and standards.
• Excellent command of Turkish (C1)
• Good command of English (minimum B2).
• Strong communication, empathy, and organizational skills.
• Availability to perform services within the project’s operating hours (Monday–Friday, 8:00 AM–5:00 PM), with flexible scheduling of service times.
• Availability aligned with project needs.
• Services are performed from the Warsaw office.

What we offer:

• Cooperation based on a civil contract.
• Hourly rate of 38.00 PLN gross per hour of service provided.
• Access to the MyBenefit platform- you choose for yourself what you want to use. Choices include private medical care, sports cards, shopping or travel vouchers, cinema tickets, and much more.
• Flexible scheduling of service hours within project operating times.
• Opportunity to gain experience in an international environment.