Customer Service Business Partner with German

Antal Poland; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive training

Career development path

Kraków office location

International exposure

Life insurance

Private medical care

Great atmosphere

Stable job

International team

Job summary

Antal Poland is seeking a Senior Customer Service Business Partner fluent in German to join the Supply Chain team in Kraków. You will serve as the main liaison for German-speaking customers, coordinating orders and driving process improvements across Supply Chain and Order Management.

The role requires a customer-first mindset, strong relationship skills, and collaboration with internal stakeholders. In this customer-facing position, you’ll analyze processes, identify inefficiencies, and help

Qualifications

• Experience in Customer Service, Order Management, or a similar role within an international environment.
• Strong customer focus and relationship-building skills.
• Fluency in German and English.
• Experience with ERP systems, ideally SAP, and MS Excel proficiency.

Responsibilities

• Act as a key point of contact for German-speaking customers in Supply Chain and Order Management.
• Build and maintain strong, long-term relationships with customers to ensure high service levels.
• Coordinate customer orders from entry to delivery, ensuring accuracy and timely execution.
• Collaborate with internal teams across Supply Chain, Logistics, Planning, and Customer Service to resolve issues.
• Identify potential issues and coordinate solutions to improve performance.

Skills

Customer service

Order management

Supply chain

German

English

ERP SAP

MS Excel

Analytical

Communication

Multi-stakeholders

Tools

SAP

MS Excel

Job description

Office attendance: 3 days per week in the office

Contract of employment: full-time

Level: Senior

Recruitment process: online

About your future employer:

Our Client is a global manufacturing company with a strong international presence worldwide.

They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

Customer Service Business Partner | German

For our international client, we’re looking for an experienced Customer Service Business Partner with German to join the Supply Chain team.

This is a customer-facing role where you’ll act as a key point of contact for German-speaking customers, supporting them across Supply Chain and Order Management processes. At the same time, you’ll work closely with internal business teams to identify process gaps, analyse current ways of working and drive improvements that strengthen customer experience and operational efficiency.

Responsibilities:

• Act as a key point of contact for German-speaking customers in all matters related to Supply Chain and Order Management.
• Build and maintain strong, long-term relationships with customers, understanding their needs and ensuring a high level of service.
• Manage and coordinate customer orders from order entry through to delivery, ensuring accuracy and timely execution.
• Work closely with internal teams across Supply Chain, Logistics, Planning, Customer Service and other business functions to resolve issues and ensure smooth order fulfilment.
• Proactively identify potential supply, delivery or order-related issues and coordinate appropriate solutions.
• Analyse customer and operational processes to identify inefficiencies, recurring issues and opportunities for improvement.
• Partner with the business to implement process improvements and more efficient ways of working.
• Act as a bridge between customers and internal stakeholders, ensuring clear communication and alignment.
• Monitor relevant customer service and Supply Chain KPIs and support actions to improve service performance.
• Support process changes, new initiatives and continuous improvement projects within the Supply Chain / Order Management area.
• Prepare and analyse data and reports to identify trends, root causes and opportunities for improvement.

Qualifications:

• Experience in Customer Service, Order Management, Supply Chain or a similar customer-facing role within an international environment.
• Strong customer focus and excellent relationship-building skills.
• Fluency in German and English.
• Experience working with customers and multiple internal stakeholders across different functions.
• Ability to understand and analyse business processes and identify opportunities for improvement.
• Strong problem-solving and analytical skills, with a proactive approach to resolving issues.
• Good organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP systems, ideally SAP, and good knowledge of MS Excel would be an advantage.
• Excellent communication skills and the ability to act as a trusted partner for both customers and internal business stakeholders.

We offer:

• Comprehensive training to ensure success in your role
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well - located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• International team and non-corporate work enviroment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.