Collections Advisor (m/f/d)

Capita; Łódź; Hybrid; PLN 78,000 - 100,000; Full time

Benefits offered by this job

Private medical insurance

Group insurance

MultiSport

Work-life balance

Extra day off

International exposure

Diversity networks

Job summary

Capita invites applications for a Collections Advisor (m/f/d) in Łódź, Poland. The role involves handling account-related enquiries, resolving issues, and providing excellent service within Capita's policy framework.

It includes outbound/inbound calling, supporting customers in financial hardship, and maintaining accurate records while delivering quality customer experience. The position is full-time with a hybrid model—3 days in the office and 2 days from home, with the initial 6 weeks onsite.

Qualifications

• C1 level English is required.
• Excellent interpersonal and organisational skills are essential.
• High-standard verbal and written communication expected.

Responsibilities

• Handle outbound/inbound calls to request payment from overdue accounts.
• Assist customers in financial hardship by offering options to reduce arrears.
• Build rapport and manage difficult conversations with customers in financial difficulty.
• Ensure timely, professional handling of all queries and requests.
• Record interactions accurately in the system and adhere to processes.

Skills

C1 English

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Telephone literacy

Computer literacy

Empathy

Self-motivation

Job description

Job Title

Collections Advisor (m/f/d)

Job Description

As a Collections Advisor, you will support customers by handling account-related enquiries, resolving issues efficiently, and providing excellent service. You will help manage customer concerns, support complaint resolution, and ensure all activities are completed in line with company policies and legal requirements.

Responsibilities

• Handling outbound / inbound calls, requesting payment from customers with overdue bills.
• Assisting customers in financial hardship, providing options and solutions to reduce their arrears.
• Building rapport, empathising and handling difficult conversations with customers who are struggling financially.
• Dealing with some of our more vulnerable customers and their complex needs.
• Ensuring day‑to‑day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
• Accurately record all contact interactions on systems in line with expected process.
• Embracing learning, coaching and development to continuously improve your skills and capability.

Skills / Requirements

• C1 English skills.
• Excellent interpersonal and organisational skills.
• Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
• Telephone and computer literate.
• Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.
• Self‑motivate.

Working Hours & Availability

Shift working between 09:30‑21:00 Monday to Friday, 5 days a week in hybrid model (3 days from the office / 2 days from home).

Ready to work full time on site for first 6 weeks.

Location

Łódź , Poland

Contract

Fixed Term (Fixed Term)

Full time

Benefits & Perks

• Supplementary medical insurance with LuxMed.
• Generali group insurance.
• Multisport or MultiKafeteria benefit systems.
• Work‑life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30‑minute lunch break included in the 8‑hour working day).
• An extra day off for voluntary activities close to your heart.
• International experience every day – collaborate in a diverse, multinational environment influenced by British culture.
• Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn.

About the Employer

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting‑edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler.

We have offices in the UK, Europe, India, and South Africa.

Equal Opportunity Statement

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic.