Customer Quality Engineer — Lead Cross-Functional Improvements

Danfoss; Grodzisk Mazowiecki; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Employee Pension Programme (PPE)

Private medical care

Co-financed sports card

Meal subsidies

Job summary

Danfoss is seeking a Customer Quality Engineer in Poland to strengthen customer satisfaction and improve product and process quality. You will collaborate with manufacturing, engineering and cross-functional teams to resolve issues and prevent recurrence.

Responsibilities include leading 8D and QRQC activities, translating customer feedback into actionable improvements, and coordinating PPAP activities. Fluency in Polish and English is required.

Qualifications

• Engineering degree in a technical field, preferably Mechanical.
• Experience in customer or product quality in manufacturing.
• Strong communication and cross-functional collaboration skills.
• Fluency in Polish and English; proactive problem-solver.

Responsibilities

• Take ownership of customer complaints from investigation to resolution, using 8D processes.
• Coordinate cross-functional teams to identify root causes and implement corrective actions.
• Lead QRQC activities and containment actions to minimize customer impact.
• Translate customer feedback into product and process improvements.
• Coordinate PPAP activities and manage quality information in systems.

Skills

Communication

Cross-functional collaboration

Problem solving

Fluency in Polish and English

Education

Engineering degree (Mechanical preferred)

Tools

8D problem solving

Root cause analysis

Quality tools & ISO/IATF standards

Job description

Danfoss is seeking a Customer Quality Engineer in Poland to strengthen customer satisfaction and improve product and process quality. You will collaborate with manufacturing, engineering and cross-functional teams to resolve issues and prevent recurrence.

Responsibilities include leading 8D and QRQC activities, translating customer feedback into actionable improvements, and coordinating PPAP activities. Fluency in Polish and English is required.