Engineer, Customer Quality

Danfoss; Grodzisk; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Employee Pension Programme (PPE)

Private medical care (Lux Med)

Co-financed sports card

Subsidized meals

Job summary

Danfoss is seeking a Customer Quality Engineer in Grodzisk Mazowiecki to own customer quality issues and drive robust 8D problem-solving across manufacturing and engineering teams.

You will act as the voice of the customer, lead QRQC containment, coordinate cross-functional corrective actions, and ensure clear communication with internal stakeholders while improving processes and product quality.

Qualifications

• Degree in Engineering or equivalent.
• Experience in customer quality or related manufacturing quality roles.
• Familiar with ISO 9001 and/or IATF 16949.
• Strong communication across teams and fluent in Polish and English.

Responsibilities

• Own customer complaints from investigation to resolution using structured 8D processes.
• Coordinate cross-functional teams to identify root causes and preventive actions.
• Lead QRQC activities and containment to minimize customer impact.
• Translate customer feedback into product quality improvements and process changes.
• Coordinate PAPQ activities and maintain quality data in systems like IQOS and Salesforce.

Skills

Languages: English

Polish

Root cause analysis

8D problem solving

Cross-functional collaboration

Education

Engineering degree

Tools

IQOS

Salesforce

Job description

Segment: Danfoss Climate Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Job Experience Level: Associate

Engineer, Customer Quality

Req ID: 52540 Job Location: Grodzisk Mazowiecki, PL Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Category: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site Job Experience Level: Associate

Job Description

The Impact You’ll Make

Do you enjoy getting to the root of problems, connecting people and turning challenges into real improvements? Are you someone who takes ownership, asks the right questions and doesn't stop at finding a temporary fix?

At Danfoss, we're looking for a Customer Quality Engineer who will help us strengthen customer satisfaction and continuously improve the quality of our products and processes.

In this role, you'll be the voice of the customer within our organization, working closely with manufacturing, engineering and other cross-functional teams to resolve quality challenges and prevent them from happening again.
Your ability to bring people together, challenge existing approaches and drive meaningful improvements will make a real difference to both our customers and our business.

What You’ll Be Doing

• Take ownership of customer complaints from initial investigation to final resolution, leading structured 8D processes and ensuring timely, high-quality responses.

• Coordinate cross-functional teams to identify root causes, implement effective corrective and preventive actions, and prevent recurring quality issues.

• Lead QRQC (Quick Response Quality Control) activities and containment actions to minimize customer impact and ensure a fast, coordinated response.

• Act as the key link between customers and internal teams, translating customer feedback into improvements in product quality, manufacturing processes and ways of working.

• Coordinate customer PPAP activities, maintain quality-related information in systems such as IQOS and Salesforce, and prepare clear reports and insights for stakeholders and management.

What We're Looking For

• A degree in Engineering, preferably Mechanical Engineering or a related technical field.

• Experience in customer quality, product quality or a similar manufacturing-related quality role. Experience in the automotive industry would be an advantage.

• Practical knowledge of 8D, root cause analysis and quality tools, along with familiarity with ISO 9001 and/or IATF 16949 standards.

• Strong communication and relationship-building skills, with the confidence to work across different teams, influence stakeholders and drive actions forward.

• A proactive, solution-oriented mindset, good organizational skills and fluency in both Polish and English.

Don't meet every single requirement? We'd still love to hear from you! We value different experiences and perspectives. If you're passionate about quality, enjoy solving problems and believe you could make a difference in this role, we encourage you to apply.

What You’ll Get from Us

• Professional growth: access to training, mentoring, knowledge sharing and career opportunities within our international organization.

• Ownership and impact: the opportunity to lead quality improvements, influence cross-functional decisions and see the results of your work.

• International collaboration: work with experienced professionals across manufacturing, engineering and other functions in a supportive, inclusive environment.

• Modern technologies and processes: exposure to manufacturing operations, technical challenges and continuous improvement initiatives.

• Benefits package: annual bonus, employer-sponsored life insurance, Employee Pension Programme (PPE), private medical care with Lux Med, co-financed sports card and subsidized meals in our company canteen.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our F AQ Pag e .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.