Customer Operations Specialist - SaaS Data Quality & Support

PinMeTo AB; Gdańsk; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Modern workspace in Gdańsk (Wrzeszcz)

Growth in SaaS experience

Flat hierarchy & supportive culture

Snacks and health benefits

Job summary

PinMeTo AB in Gdańsk is seeking a Customer Operations Representative to ensure client locations are created and maintained across our online networks. You will resolve issues and guide customers to keep data accurate and accounts healthy.

You’ll collaborate with Customer Success for projects and with Product for long-term platform fixes, all in a fast-paced SaaS environment. On-site role with a supportive, growth-oriented team.

Qualifications

• Fluent Polish and English (written and spoken).
• Strong communication and ability to explain technical concepts simply.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Manage and troubleshoot: creation and setup of new locations across networks.
• Guide and support customers to maintain data quality and account integrity.
• Collaborate with Customer Success for technical support on key projects.
• Partner with Product to investigate platform issues and propose long-term solutions.

Skills

Polish

English

Communication

Detail-oriented

Job description

PinMeTo AB in Gdańsk is seeking a Customer Operations Representative to ensure client locations are created and maintained across our online networks. You will resolve issues and guide customers to keep data accurate and accounts healthy.

You’ll collaborate with Customer Success for projects and with Product for long-term platform fixes, all in a fast-paced SaaS environment. On-site role with a supportive, growth-oriented team.