Customer Operations Representative OTI with SPANISH

Alcon MX; Warszawa; Hybrid; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport card

Partner benefits

Job summary

Alcon, the global leader in eye care, seeks a Customer Operations Representative with Spanish and English skills in Warsaw. You will handle orders across complex value ranges, coordinate with production and distribution, and ensure accurate invoicing while guiding returns and disputes to timely resolutions.

The role is a fixed-term, full-time position with hybrid work and an international team. Preferred background includes experience in Order to Cash, SAP or Salesforce, and strong Excel

Qualifications

• Experience in Customer Operations (Order to Invoice/Order to Cash preferred).
• English and Spanish language proficiency (very good level).
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Salesforce; Excel skills.

Responsibilities

• Handle standard and high-value customer orders, ensuring compliance with terms and pricing.
• Liaise between customers and production/distribution for order-related matters.
• Ensure timely and accurate invoicing by proper order entry.
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyze and resolve customer issues, ensuring prompt communication and resolution.
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints to maintain loyalty.

Skills

English fluency

Spanish fluency

Tools

SAP

Salesforce

Excel

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Operations Representative OTI with SPANISH (fixed term)

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production, distribution) for order-related matters
• Ensure timely and accurate invoicing for all customers by accurate order entry practices
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

WHAT YOU’LL BRING TO ALCON:

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).
• English + SPANISH (very good level)
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

What we can offer you:

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme) + language allowance

Employment contract, full‑time position Fixed-term contract with the possibility of extension. Hybrid work (3/2/weekly) Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw Alcon Careers See your impact at alcon.com/careers

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.