Customer Operations Manager: Delivery & Demand Planning

Silvus Technologies; Polska; Remote; PLN 120,000 - 180,000; Full time

Job summary

Silvus Technologies is seeking a Customer Operations Manager to join our team. This role reports to the International Customer Operations Lead and serves as the primary post-sales liaison between key customers and Silvus manufacturing, ensuring on-time delivery and integrated production roadmaps.

The position offers 100% remote work eligibility depending on location and requires 5+ years in post-sales or technical project management, plus a bachelor's in engineering or a related field.

Qualifications

• 5+ years in a post-sales, account management, or technical project management role.
• Bachelor’s degree in Engineering, Supply Chain Management, or related technical field.
• Fluent English communication (verbal and written).
• Analytical skills to map demand and supply.
• Experience in defense, aerospace, robotics, or semiconductor sectors is a plus.

Responsibilities

• Serve as the primary post-sales operations liaison between customers and Silvus teams, overseeing day-to-day needs and escalations.
• Collaborate with demand planners to translate forecasts into actionable manufacturing and supply chain actions.
• Track open purchase orders and coordinate with manufacturing and logistics to ensure on-time delivery.
• Identify and resolve technical and integration issues with Engineering and escalation processes for defects or delays.
• Monitor field component performance and communicate End-of-Life notices to customers.

Skills

English

Post-sales

Account management

Project coordination

Demand planning

Education

Bachelor's degree in Engineering/Supply Chain

Job description

Silvus Technologies is seeking a Customer Operations Manager to join our team. This role reports to the International Customer Operations Lead and serves as the primary post-sales liaison between key customers and Silvus manufacturing, ensuring on-time delivery and integrated production roadmaps.

The position offers 100% remote work eligibility depending on location and requires 5+ years in post-sales or technical project management, plus a bachelor's in engineering or a related field.