Demand Planning Analyst

CHEP Polska Sp. z o.o.; Polska; Hybrid; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CHEP Polska Sp. z o.o. is hiring a Demand Planning Analyst to drive customer insights and forecast accuracy. You will lead VoC programs, analyze data from Salesforce and BW, and present actionable insights to leadership to shape customer strategy.

You will collaborate with Sales, Marketing, Finance, and Supply Planning to integrate demand drivers into forecasts, develop dashboards, and support continuous improvement in planning processes across regions.

Qualifications

• Skills to succeed in the role: Adaptability, Customer Insights, Data Analytics, Empathy, Experimentation, Industry Trend Analysis, Market Analysis, Storytelling, Taking Ownership, Teamwork, Understand Customers

Responsibilities

• Lead the collection, analysis, and reporting of customer feedback through NPS, transactional surveys, and other VoC programs, providing actionable insights to drive business decisions.
• Compile and analyze large datasets from various sources (e.g., Salesforce, BW, survey platforms) to identify trends in customer behavior and satisfaction, delivering clear, data-driven reports for stakeholders.
• Manage end-to-end survey processes, including sampling, survey creation, administration, and usability testing, ensuring accurate and timely execution.
• Collaborate with sales, marketing, customer service, and leadership teams to ensure customer insights inform strategic goals and enhance customer experience.
• Support the execution of key customer insight initiatives, ensuring project completion within scope, on time, and with measurable outcomes.
• Conduct detailed customer segmentation and market analysis to identify growth opportunities, competitive positioning, and customer needs, contributing to strategic planning.
• Develop and maintain dashboards and automated reporting systems to enable real-time monitoring of key customer satisfaction metrics, loyalty drivers, and market trends.
• Present insights and recommendations to senior leadership, translating complex data into clear, actionable insights to guide decision-making and improve business performance.
• Demand Planning Analyst duties: support development of demand plans, collaborate with cross-functional teams, prepare materials for monthly Demand Review, monitor forecast accuracy, document assumptions, contribute to process evolution, provide long-term projections, participate in optimization projects.

Skills

Adaptability

Customer Insights

Data Analytics

Empathy

Experimentation

Industry Trend Analysis

Market Analysis

Storytelling

Taking Ownership

Teamwork

Understand Customers

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities May Include:

• Lead the collection, analysis, and reporting of customer feedback through NPS, transactional surveys, and other Voice of Customer (VoC) programs, providing actionable insights to drive business decisions.
• Compile and analyze large datasets from various sources (e.g., Salesforce, BW, survey platforms) to identify trends in customer behavior and satisfaction, delivering clear, data-driven reports for stakeholders.
• Manage end-to-end survey processes, including sampling, survey creation, administration, and usability testing, ensuring accurate and timely execution.
• Collaborate with sales, marketing, customer service, and leadership teams to ensure customer insights inform strategic goals and enhance customer experience.
• Support the execution of key customer insight initiatives, ensuring project completion within scope, on time, and with measurable outcomes.
• Conduct detailed customer segmentation and market analysis to identify growth opportunities, competitive positioning, and customer needs, contributing to strategic planning.
• Develop and maintain dashboards and automated reporting systems to enable real-time monitoring of key customer satisfaction metrics, loyalty drivers, and market trends.
• Present insights and recommendations to senior leadership, translating complex data into clear, actionable insights to guide decision-making and improve business performance.

Demand Planning Analyst will play an important role in the Integrated Business Planning process, ensuring the team have the right inputs to make clear, fast and data driven decisions. Deputy for the demand planning manager.

• Support the development of comprehensive demand plans by preparing historical data, statistical model outputs, and market insights to ensure alignment with business objectives.
• Collaborate with Commercial, Marketing, Finance, Supply Planning, and Asset Productivity teams to gather key demand drivers and integrate them into accurate demand forecasts.
• Prepare materials and analyses for the monthly Demand Review process, supporting alignment between demand, sales, and asset productivity as part of the Integrated Business Planning (IBP) cycle.
• Monitor forecast accuracy by analyzing trends, identifying deviations, and supporting updates to forecast assumptions in collaboration with key stakeholders.
• Document and communicate forecast assumptions, data changes, and key insights to relevant stakeholders, ensuring transparency and consistency throughout the planning process.
• Contribute to the evolution of the demand planning process by adopting best practices, sharing insights, and supporting collaboration with planning teams across regions.
• Provide analytical support for long-term demand projections to help Supply Chain Leadership assess future capacity needs and plan for operational readiness.
• Participate in projects focused on optimizing demand planning processes, tools, and systems, supporting continuous improvement initiatives within the planning function.

Remote Type Hybrid Remote

Skills to succeed in the role

• Adaptability
• Customer Insights
• Data Analytics
• Empathy
• Experimentation
• Industry Trend Analysis
• Market Analysis
• Storytelling
• Taking Ownership
• Teamwork
• Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.