Customer Growth & Performance Lead

Opella; Warszawa; On-site; PLN 147,000 - 196,000; Full time

Benefits offered by this job

null

Job summary

Opella seeks a Customer Performance Manager to shape customer growth and improve business performance. You will partner with Sales, Marketing and Finance to translate data into actionable growth strategies and JBPs for the Polish market.

The role requires strong commercial acumen, advanced Excel and Power BI expertise, and the ability to present data-driven recommendations. Fluent English and Polish are essential in a fast-paced, self-care-focused environment.

Qualifications

• 3+ years of experience in a commercial, commercial finance, business consulting, category, sales analytics or related role.
• Strong commercial acumen with understanding of sales, customer profitability, P&L drivers and growth factors.
• Excellent analytical and problem-solving skills, with advanced Excel capabilities and Power BI experience.
• Ability to translate complex data into clear strategic recommendations and actionable plans.
• Fluent English and local language; university degree in economics, finance, business, econometrics, engineering or related field.

Responsibilities

• Shape customer growth strategies by analyzing customer, market and portfolio performance and defining priorities.
• Build Joint Business Plans with customers in the Polish market with measurable growth initiatives.
• Drive promotional effectiveness by assessing ROI and dynamics to improve activation and impact.
• Partner with Sales, Marketing and Finance to develop customer and channel strategies from data-driven insights.
• Lead Revenue Growth Management and commercial effectiveness initiatives to identify sustainable growth.
• Develop financial analyses and scenario modelling to support strategic decisions.
• Act as a strategic business partner to Key Account Managers and stakeholders.

Skills

Advanced Excel capabilities

Power BI

Analytical thinking

Stakeholder management

Education

University degree in economics, finance, business, econometrics, engineering or related field

Job description

Opella seeks a Customer Performance Manager to shape customer growth and improve business performance. You will partner with Sales, Marketing and Finance to translate data into actionable growth strategies and JBPs for the Polish market.

The role requires strong commercial acumen, advanced Excel and Power BI expertise, and the ability to present data-driven recommendations. Fluent English and Polish are essential in a fast-paced, self-care-focused environment.