Customer Service Associate with English (F/M/D)

TE Connectivity; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Private medical healthcare package

Employee referral bonus

Multisport co-financing

Performance-based bonus plans

Job summary

TE Connectivity in Kraków seeks a Customer Relationship & Satisfaction professional to be the main contact for customers on daily inquiries, ensuring timely follow-up and resolutions while coordinating with field sales and internal support. You will build and maintain strong relationships to maximize satisfaction.

Key tasks include managing service delivery, handling escalations, reviewing quotes, and ensuring smooth communication with customers.

Qualifications

• Experience in Customer Service preferred.
• Fluency in English.
• Knowledge of SAP, Salesforce.com and MS Office is advantageous.
• Good time management and ability to prioritize tasks.
• Team player with customer focus and organizational agility.
• Multitasking with a positive attitude, listening, and patience.
• Strong problem solving and negotiation skills.
• Open-minded, organized and resilient under stress.
• Hybrid work model (office in Kraków).

Responsibilities

• Act as the primary point of contact for customers for daily inquiries and ensure timely follow-up and resolution.
• Proactively communicate with customers and coordinate with internal and external partners to resolve issues.
• Gather feedback via surveys, phone, and email to improve service quality.
• Manage escalations, review quotes and orders, and monitor shipments.
• Represent the voice of the customer to internal support functions and participate in improvement projects.

Skills

Customer Service

English Fluency

SAP

Salesforce

MS Office

Logistics knowledge

Time management

Team player

Problem solving

Organizational agility

Tools

SAP

Salesforce

MS Office

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why You Should Join

To provide customer service interface between the customer and TE Energy. To serve allocated customer accounts to deliver excellent customer experience. To maximize customer satisfaction and provide an interface between field sales and customers. To build and maintain relationships with internal support functions and external customers.

Your Main Tasks

Customer Relationship & Satisfaction

• Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
• Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications

Manage Service Delivery Process / Execution

• Manage escalations for your customers.
• Review quote and order requirements, blocks management, monitor critical shipments
• Follow up on quotes and quality issues

Manage Interfaces & Build Service Culture

• Act as voice of the Customer for internal support departments
• Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
• Take ownership for actions and follow through on tasks until resolved

Your Ideal Profile

• Experience in Customer Service desired
• Fluency English
• Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage
• Good time management and ability to prioritize tasks
• A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
• Multitasking out of the box thinker with a positive attitude, able to listen and being patient
• Problem solving skills as well as negotiating skills are necessary to succeed
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Ability to work on a hybrid model (office is located in Kraków)

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Our Commitment To Transparent Hiring

We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well‑being of our employees is our top priority!

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co‑financing
• Performance‑based bonus plans

Great hiring starts with honesty, and we mean it.

Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront - before any employment decisions are made.

At TE, we believe transparency isn’t a checkbox – it’s part of your experience with us.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.