Customer Experience Quality Analyst

Revolut; Polska; On-site; PLN 100,000 - 150,000; Full time

Job summary

Revolut in Poland is seeking a Quality Assurance Analyst to partner with Customer Support and Product teams to improve processes and customer outcomes.

You will review complaints and chats, log root cause analyses, tag issues, and monitor progress on the roadmap while ensuring precise technical and contextual details.

Fluent English and experience with quality support are essential, and the role offers a collaborative environment where building great products and excellent service are daily goals.

Qualifications

• Fluency in English.
• Experience with quality support.

Responsibilities

• Review complaints and chats to assess root cause from the customer perspective.
• Document reviews by logging assessment date and tagging issues.
• Ensure QA includes precise technical and contextual details.
• Identify recurring issues impacting customer experience.
• Take ownership of findings by monitoring progress and updating status on the roadmap.
• Collaborate across departments by escalating actionable findings to relevant teams.

Skills

English fluency

Quality support experience

Job description

Revolut in Poland is seeking a Quality Assurance Analyst to partner with Customer Support and Product teams to improve processes and customer outcomes.

You will review complaints and chats, log root cause analyses, tag issues, and monitor progress on the roadmap while ensuring precise technical and contextual details.

Fluent English and experience with quality support are essential, and the role offers a collaborative environment where building great products and excellent service are daily goals.