Quality Assurance Analyst

Revolut; Polska; On-site; PLN 100,000 - 150,000; Full time

Job summary

Revolut in Poland is seeking a Quality Assurance Analyst to partner with Customer Support and Product teams to improve processes and customer outcomes.

You will review complaints and chats, log root cause analyses, tag issues, and monitor progress on the roadmap while ensuring precise technical and contextual details.

Fluent English and experience with quality support are essential, and the role offers a collaborative environment where building great products and excellent service are daily goals.

Qualifications

• Fluency in English.
• Experience with quality support.

Responsibilities

• Review complaints and chats to assess root cause from the customer perspective.
• Document reviews by logging assessment date and tagging issues.
• Ensure QA includes precise technical and contextual details.
• Identify recurring issues impacting customer experience.
• Take ownership of findings by monitoring progress and updating status on the roadmap.
• Collaborate across departments by escalating actionable findings to relevant teams.

Skills

English fluency

Quality support experience

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Quality Assurance Analyst to work closely with support teams and optimise our processes so we can deliver the best possible results to customers.

Up to shape what's next in finance? Let’s get in touch.

What You’ll Be Doing

• Reviewing complaints and chats to assess the root cause analysis (RCA) directly from the customer's perspective
• Documenting reviews by logging the assessment date and categorising issues with relevant tags
• Ensuring QA includes precise technical and contextual details
• Identifying recurring issues that severely impact the customer experience
• Taking full ownership of raised findings by monitoring their progress, updating their status on the roadmap, and validating the outcome
• Collaborating across departments by escalating actionable findings to the Customer Contact Automation (CCA) team, and Product and Support teams

What You'll Need

• Fluency in English
• Experience with quality support