Customer Experience Partner with Spanish

Vesuvius CSD Sp. z o. o.; Kraków; Hybrid; PLN 60,000 - 120,000; Full time

Benefits offered by this job

Private medical health care

Lunch card

Home office possibilities

Internal referral program

International work environment

Creative atmosphere and great people

Job summary

Vesuvius CSD Sp. z o. o. in Kraków seeks a Customer Experience Partner with Spanish to drive end-to-end service for our international Spanish-speaking clients. You will resolve inquiries, record interactions in CRM systems, and maintain high service quality while aligning with company values.

The role offers opportunities for professional development, a progressive career path, and a remote-friendly setup including home office possibilities.

Qualifications

• Bachelor’s degree is preferred.
• High school diploma or equivalent required.
• Experience in customer service or order management is advantageous.
• Fluency in English and Spanish is required.

Responsibilities

• Address and resolve customer inquiries efficiently with empathy and accountability.
• Record and track interactions using CRM and ticketing tools.
• Handle issues and escalate when needed to ensure customer satisfaction.

Skills

Communication skills

Active listening

Problem solving

Conflict resolution

Attention to detail

Organizational skills

Customer-centric mindset

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree in a relevant field

Tools

CRM systems

SAP

Job description

Customer Experience Partner with Spanish

Vesuvius are seeking a junior or experienced Customer Experience Partner. In this position you will be responsible for overseeing the end-to-end customer service process for our international Spanish-speaking clients, so strongknowledge of Spanish is compulsory. This position focuses on resolving customer inquiries, maintaining service quality, and aligning with the company's core values: Courage, Ownership, Respect, and Energy.

The Customer Experience Partner role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience.

Responsibilities:

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability.
• Tools and Systems: Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.
• Problem Solving: Handle basic to complex issues and escape appropriately, ensuring customer satisfaction and service quality.
• Knowledge Development: Acquire and maintain a deep understanding of company policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve customer challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes and customer satisfaction.

Requirements:

• Education:

High school diploma or equivalent; a bachelor's degree in a relevant fieldis preferred.

• Experience:

Previous experience in customer service, order management or related fields - preferred

• Skills:

Excellent communication and active listening skills.

Fluency in English (B2/C1 level)

Fluency in Spanish (B2/C1 level)

Proficiency in CRM systems, SAP and other relevant software

Strong problem-solving and conflict-resolution abilities.

Attention to detail and organizational skills.

• Behavioral Attributes:

Commitment to the company’s core values (Courage, Ownership, Respect, Energy).

Customer-centric mindset with a focus on building strong relationships.

Ability to adapt to changing processes and technologies.

• Professional Development:

A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives.

What we offer:

• Attractive compensation
• Private medical health care
• Lunch card
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people.