Bilingual Customer Experience Partner (Spanish/English) - Remote Options

Vesuvius; Kraków; Hybrid; PLN 42,000 - 65,000; Full time

Benefits offered by this job

Private medical health care

Lunch card

Home office possibilities

International work environment

Job summary

Vesuvius, Kraków, seeks a Customer Experience Partner with Spanish to manage the end-to-end service process for international Spanish-speaking clients. The role emphasizes resolving inquiries, maintaining service quality, and aligning with Courage, Ownership, Respect, and Energy values.

The position offers a structured progression path with development in customer service expertise and overall customer experience in an international setting.

Qualifications

• Customer service experience preferred.
• Strong communication and listening skills.
• Spanish and English fluency required.

Responsibilities

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability.
• Tools and Systems: Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.
• Problem Solving: Handle basic to complex issues and escalate appropriately, ensuring customer satisfaction and service quality.
• Knowledge Development: Acquire and maintain a deep understanding of company policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve customer challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes and customer satisfaction.

Skills

Excellent communication

Active listening

Fluent English

Fluent Spanish

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM systems

SAP

Job description

Vesuvius, Kraków, seeks a Customer Experience Partner with Spanish to manage the end-to-end service process for international Spanish-speaking clients. The role emphasizes resolving inquiries, maintaining service quality, and aligning with Courage, Ownership, Respect, and Energy values.

The position offers a structured progression path with development in customer service expertise and overall customer experience in an international setting.