Customer Development Representative II

Infoblox; Warszawa; On-site; PLN 51,800 - 75,460; Full time

Benefits offered by this job

Health coverage

Flexible work options

Career-mobility programs

Leadership workshops

Volunteer hours

Job summary

Infoblox is seeking a Customer Development Representative II in Poland for a remote or hybrid role. You will work with Sales, Legal, Finance, and Support to accelerate maintenance and subscription renewals, helping customers meet business objectives with our platform.

You will analyze data, generate renewal quotes, build trusted advisor relationships, and collaborate across teams to drive expansions and renewals, leveraging insights to improve outcomes.

Qualifications

• 4+ years in customer success or account management.
• 3+ years in service renewals with channel emphasis.
• Expert knowledge of service terms, co-termination, and terms.
• Experience with multi-tier channel environments.
• Proficiency with Excel and Salesforce.
• SaaS deployments and cloud migrations experience.
• Bachelor's degree preferred.

Responsibilities

• Analyze data to propose expansion, upsell, and renewals.
• Generate renewal quotes and manage renewals end-to-end.
• Foster client relationships to drive adoption and retention.
• Collaborate with Sales to identify upsell opportunities.
• Present to technical buyers and validate value.
• Drive cross-functional alignment on customer outcomes.
• Educate customers on upcoming EOL events and refresh.
• Apply AI to measure campaigns and improve outcomes.
• Translate marketing questions into analytics insights.

Skills

Excel

Salesforce

English

German

Customer success

Account management

Education

Bachelor's degree

Job description

At Infoblox, every breakthrough begins with a bold "what if." What if your ideas could ignite global innovation? What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape.

Customer Development Representative II

We have an opportunity for a Customer Development Representative II to join our Customer Development team in Poland, reporting to the Associate Manager of Customer Development. In this remote or hybrid role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals for our Daybreak project. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products.

Be a Contributor – What You’ll Do

• Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets
• Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
• Facilitate relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency
• Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
• Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities
• Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
• Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
• Foster a collaborative atmosphere between the field and customer development organizations while driving expansion and tech refresh initiatives in renewing accounts and optimizing field engagement
• Target the eligible customer list provided to educate customers of impending EOL events and execute early refresh motions, converting customers to the latest Infoblox platform before the EOL date
• Apply AI to campaign measurement, forecasting, segmentation, and attribution to improve decision speed and marketing impact
• Translate complex marketing questions into AI-powered analytics solutions that drive insights, better investment decisions, and stronger go-to-market outcomes

Be Prepared – What You Bring

• 4+ years of work experience in customer success or account management
• 3+ years of service renewals experience with an emphasis on channel
• Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions
• Experience working with both internal and external customers in a multi-tier channel environment
• Proficiency with Excel and Salesforce
• Experience with SaaS applications, deployments, and migration to cloud services
• Fluency in English and German
• Excellent organizational, consulting, project management, and time management skills
• Fresh ideas about SaaS user adoption and customer churn mitigation
• Bachelor's degree preferred

Be Successful – Your Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work

Six Months: Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process

One Year: Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match

Infoblox is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For this role based in Poland, the initial salary range is 51,800.00 – 75,460.00 Zloty based on objective, gender-neutral criteria. Where a candidate is placed within this range is determined using those criteria, including skills, experience, internal equity, and geographic market. This position is also eligible for the company bonus plan and may be eligible for additional incentive compensation, where applicable to the role and consistent with the relevant company plans and local law. Employees are also eligible for company-sponsored benefits, which may include health and wellness benefits, retirement programs, paid time off, and other locally applicable offerings.