Customer Care Specialist — Business Lending

TechTree; Kraków; On-site; PLN 129,000 - 181,000; Full time

Job summary

TechTree is recruiting for a Customer Care Specialist on behalf of a fast-growing business lender operating across Europe, including Luxembourg. The role focuses on handling customer enquiries end-to-end and keeping internal systems accurate.

It requires strong communication, negotiation and problem-solving skills, and proficiency with MS Excel and Word. As part of a fast-paced team, you will maintain records, resolve issues, and support broader operations as needed while delivering excellent

Qualifications

• Ability to provide high-level customer service and handle enquiries end-to-end.
• Maintain accurate records in internal systems and databases.
• Strong communication, negotiation and problem-solving skills.
• Ability to work in a high-pressure, deadline-driven environment.

Responsibilities

• Provide high-level customer service to all customers.
• Maintain systems and databases with accuracy and attention to detail.
• Resolve issues and support broader business operations as needed.

Skills

Customer service

Communication

Problem solving

MS Excel

MS Word

Tools

MS Excel

MS Word

Job description

This is a role that TechTree is recruiting for on behalf of one of our clients.

TechTree is an AI-driven recruitment platform working with high-growth companies.

When you apply, our AI Agent matches you not just to this role, but to other relevant opportunities across our network, so one application can unlock multiple roles.

Customer Care Specialist - deliver exceptional customer service at a fast-growing business lender. Luxembourg.

Our client is a fast-growing business lender expanding across Europe.

This role owns customer enquiries end to end and keeps internal systems and records accurate.

What You'll Do

• Provide high-level customer service to all customers
• Maintain systems and databases with accuracy and attention to detail
• Resolve issues and support broader business operations as needed

What We're Looking For

• Strong communication, negotiation and problem-solving skills
• Comfortable in a high-pressure, deadline-driven environment
• Intermediate MS Excel and Word skills

What is TechTree?

TechTree combines AI agents with a human support team to give candidates a better, more transparent hiring experience.

Our AI Agent

gets to know your background, experience, and what you're optimising for. It continuously matches you to live roles across our network where there's genuine alignment, not just keyword overlap.

Our Human Team

is there to support you through the process - answering questions, adding context, and making sure you're never left guessing or ghosted.

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Every role on TechTree is a live, active hire.