Recoveries Specialist — Fintech Lending

TechTree; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

TechTree is recruiting for a Recoveries Specialist in Kraków, Poland. This role focuses on end-to-end recovery of overdue accounts, negotiating repayment commitments and ensuring a positive customer experience.

You will handle delinquent accounts, perform credit calls to secure repayments, and coordinate with internal and external stakeholders to drive issues to resolution. This position is based in Kraków, Poland.

Qualifications

• Strong negotiation and dispute resolution skills.
• Advanced written and verbal communication ability.
• A results-driven approach to complex, sensitive customer conversations.

Responsibilities

• Manage and resolve delinquent accounts through negotiation and problem-solving
• Conduct inbound and outbound credit calls to secure repayment commitments
• Engage internal and external stakeholders, owning issues through to resolution

Skills

Negotiation

Dispute resolution

Verbal communication

Written communication

Job description

This is a role that TechTree is recruiting for on behalf of one of our clients. TechTree is an AI-driven recruitment platform working with high-growth companies. When you apply, our AI Agent matches you not just to this role, but to other relevant opportunities across our network, so one application can unlock multiple roles.

Recoveries Specialist — resolve overdue accounts and secure repayment commitments. Kraków, Poland.

Our client is an international fintech lender operating across 11 countries, making funding faster and simpler for small businesses.

This role owns overdue accounts end to end — negotiating repayment, resolving complex customer issues, and protecting the customer experience throughout.

What You'll Do

• Manage and resolve delinquent accounts through negotiation and problem-solving
• Conduct inbound and outbound credit calls to secure repayment commitments
• Engage internal and external stakeholders, owning issues through to resolution

What We're Looking For

• Strong negotiation and dispute resolution skills
• Advanced written and verbal communication ability
• A results-driven approach to complex, sensitive customer conversations

What is TechTree?

TechTree combines AI agents with a human support team to give candidates a better, more transparent hiring experience.

Our AI Agent gets to know your background, experience, and what you're optimising for. It continuously matches you to live roles across our network where there's genuine alignment, not just keyword overlap.

Our Human Team is there to support you through the process — answering questions, adding context, and making sure you're never left guessing or ghosted.

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