Customer Care Assistant/Specialist

Link mobility group; Gliwice; Híbrido; PLN 45 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Medicover care

Private life-insurance

MultiSport card

Extra day off on birthday

Team events

Retirement program (PPK)

Employee Referral Program

Summer bonus

Fruits in the office

Lunch days: Mon & Wed

Free parking

Resumo da oferta

LINK Mobility Group in Gliwice is seeking a customer service professional to handle inquiries via email, phone, and chat, and to support onboarding with our system. You will collaborate with the team on daily operations, update customer data, and maintain documentation while upholding high service standards and building lasting client relationships.

The role requires advanced Polish, good organizational skills, and a willingness to learn new technologies; English proficiency is a plus in this

Qualificações

• Advanced Polish language skills are essential.
• Communicative, well-organized, independent.
• Experience in customer service or office administration preferred but not required.
• Willingness to learn and adopt new technologies.
• English proficiency is an asset.

Responsabilidades

• Handle customer inquiries via email, phone, and chat.
• Support onboarding to ensure a smooth start with our system.
• Collaborate with the team on daily customer service operations and task distribution.
• Update customer data and maintain documentation.
• Ensure high service standards and build long-term customer relationships.

Descrição da oferta de emprego

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

Key Responsibilities

• Handling customer inquiries via email, phone, and chat;
• Supporting customers during the onboarding process to ensure a smooth start with our system;
• Collaborating with the team on daily customer service operations and task distribution;
• Updating customer data and maintaining documentation;
• Ensuring high service standards and building positive long-term relationships with customers.

Your Profile

• Advanced knowledge of Polish is an absolute must-have;
• A communicative, well-organized, and independent individual;
• Previous experience in customer service or office administration (preferred, but not required);
• Someone open to learning and working with new technologies;
• Proficiency in English will be considered a significant asset.

We Offer

• Hybrid work model after trial period (3 days/week in the office in Gliwice, 2 days/week remotely)
• Co-financed Medicover care;
• Co-financed private life-insurance;
• Co-financed MultiSport card;
• Extra day off on your birthday;
• Team building events;
• Extra fee from employer for retirement program (PPK);
• Employee Referral Program;
• Summer bonus;
• Fruits in the office;
• Lunch days: Mondays & Wednesdays;
• Free parking (cars & bikes).