CRM Manager - Senior at SoftSwiss

SoftSwiss; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, workshops, and conferences

Job summary

SOFTSWISS is hiring a Senior CRM Manager to join our Delivery team in Warsaw. You’ll optimize CRM usage across product, marketing, pre-sales, sales, and operations to improve efficiency and decision-making.

You will develop reporting and data insights to support performance improvements and strategic initiatives, create workflows and automations, and serve as the main contact for CRM users across streams. This on-site role offers opportunities to lead CRM projects, drive adoption, and

Qualifications

• Analytical mindset and ability to translate insights into actions.
• Experience in business process reviews and improvements.
• Hands-on HubSpot experience (2+ years): setup, automations, user support, and usage optimization.
• Technical knowledge of data pipelines, objects health, and configurations.
• Experience creating reports and dashboards (SQL knowledge).

Responsibilities

• Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency.
• Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities.
• Build and improve workflows and automation within the CRM to streamline operations.
• Develop internal reporting capabilities, reducing reliance on external tools.
• Identify and implement process improvements to enhance CRM performance and usability.
• Support and guide different CRM streams, acting as the main point of contact for users.

Skills

Analytical mindset

Process improvements

HubSpot admin

SQL reporting

Data quality

Dashboard creation

Tools

HubSpot

Pipedrive

Job description

Location: Warszawa, MZ, PL.

Employment type: Full time on site.

Overview

SOFTSWISS is hiring a Senior CRM Manager to join our Delivery team.

Purpose of the role

You’ll optimize CRM usage across the product teams & marketing, pre-sales, sales, operations functions to improve efficiency and decision-making, and develop reporting and data insights to support performance improvements and strategic initiatives

Key responsibilities

• Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency.


• Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities.


• Build and improve workflows and automation within the CRM to streamline operations.


• Develop internal reporting capabilities, reducing reliance on external tools.


• Identify and implement process improvements to enhance CRM performance and usability.


• Support and guide different CRM streams, acting as the main point of contact for users.

Required Experience

• Analytical mindset & ability to translate insights into actions.


• Business processes review & processes improvements experience.


• Hubspot \"hands on\" work experience: 2+ years (setup, automations, users support, system usage optimizations).


• Tech knowledge & pipelines, objects data health, configurations experience.


• Reports & dashboards creation (SQL knowledge, etc) experience.

Nice to have

• CRM systems development experience in Hubspot.


• Pipedrive work experience.


• Work in CRM Vendor company.


• People management experience.


• Experience in the iGaming industry.

Our Benefits

• Private health insurance


• Sports benefits


• Comprehensive Mental Health Program


• Free English lessons (online)


• Local language courses


• Paid time off


• Maternity leave support


• Referral program rewards


• Upskilling, internal workshops, and participation in professional conferences and corporate events