CRM Campaign Manager (m/f/d)

OCX; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid work

Sports or fitness allowance

Projects for global brands

Online learning platform access

Collaborative international team

Job summary

OCX is seeking a CRM Campaign Manager to lead the day-to-day delivery of CRM campaigns and act as the primary contact for client stakeholders.

You will manage campaign calendars, production schedules, resources and budgets across multiple markets, ensuring projects are delivered on time, within budget and to agreed SLAs.

This role requires strong coordination across client, campaign, production, creative and technical teams in a fast-paced, international environment.

Qualifications

• Experience in marketing operations and CRM/digital marketing.
• Proven ability to manage multi-stakeholder projects.
• Strong project management, organization and prioritisation skills.
• Confident when working directly with clients and senior stakeholders.
• Experience with budgets, forecasting or financial reporting.
• Ability to coordinate multiple workstreams in a fast-paced environment.
• Fluent English in an international setting.

Responsibilities

• Act as the primary day-to-day contact for client stakeholders and campaign managers.
• Manage campaign calendars, production schedules and delivery across markets.
• Coordinate work across client, campaign, production, creative and technical teams.
• Monitor milestones, dependencies, risks and delivery performance.
• Manage resource prioritisation, workload and capacity planning.
• Track budgets, forecasts and campaign-related costs; identify delivery issues and implement improvements.
• Lead regular status meetings and provide operational updates to stakeholders.

Skills

CRM marketing

Campaign management

Project management

Client management

Budget tracking

English language

Stakeholder management

Job description

We are a global content, creative and digital organisation delivering high-quality marketing solutions across platforms, campaigns and multi-market ecosystems. Our teams combine creativity, technology and operational expertise to deliver scalable solutions for global brands.

Job Summary

We’re looking for a CRM Campaign Manager to lead the day-to-day operational delivery of CRM campaigns and act as a key point of contact for client stakeholders.

You’ll oversee campaign planning, production schedules, resources, budgets and delivery performance across multiple workstreams, ensuring projects are delivered on time, within budget and in line with agreed service levels.

Responsibilities

• Act as the primary day-to-day contact for client stakeholders and campaign managers.
• Manage campaign calendars, production schedules and delivery across central and local markets.
• Coordinate work across client, campaign, production, creative and technical teams.
• Monitor milestones, dependencies, risks and campaign delivery performance.
• Manage resource prioritisation, workload and capacity planning.
• Track budgets, forecasts and campaign-related costs.Identify delivery issues and implement actions to improve processes and performance.
• Lead regular status meetings and provide clear operational updates to stakeholders.

Requirements

• Experience in marketing operations, campaign management, project management, account management or client services, preferably within CRM or digital marketing.
• Experience managing complex, multi-stakeholder projects or programmes.
• Strong project management, organisation and prioritisation skills.
• Confidence working directly with clients and senior stakeholders.
• Experience with budget tracking, forecasting or financial reporting.
• Ability to manage multiple workstreams in a fast-paced environment.
• Strong problem-solving skills and high attention to detail.
• Good command of English and experience working in an international environment.

Nice to have

• Experience in CRM, email marketing or marketing automation.
• Experience with global or multi-market marketing programmes.
• Experience managing SLAs, resources or operational performance.

What we offer

• Flexible hybrid work: 3 days in the office, 2 days from home
• Sports or fitness allowance
• Projects for global, well-known brands
• Access to an online learning platform and English courses
• Collaborative and supportive international team