CRM Business Analyst — Process & Stakeholder Lead

eTeam, Inc.; Polska; On-site; PLN 60,000 - 80,000; Full time

Job summary

A technology consulting firm in Poland is searching for a skilled CRM Business Analyst. The ideal candidate should have 3-5 years of CRM system experience, particularly with MS Dynamics CE, and strong business analysis skills. Responsibilities include process mapping, stakeholder engagement, and supporting the CRM development team. This role offers the chance to significantly impact business processes and enhance customer relationship management strategies.

Qualifications

• 3 to 5 years of experience working with a CRM system.
• Ability to write complete user stories.
• Strong documentation management experience.

Responsibilities

• Analyze business structure and integration between departments.
• Support CRM IT PM in planning development and rollout.
• Capture enhancement requirements for the CRM backlog.

Skills

Business analysis skills

Process mapping

CRM system experience

Documentation management

Workshop and training facilitation

Tools

MS Dynamics CE

Job description

A technology consulting firm in Poland is searching for a skilled CRM Business Analyst. The ideal candidate should have 3-5 years of CRM system experience, particularly with MS Dynamics CE, and strong business analysis skills. Responsibilities include process mapping, stakeholder engagement, and supporting the CRM development team. This role offers the chance to significantly impact business processes and enhance customer relationship management strategies.