CRM Business Analyst

eTeam, Inc.; Polska; On-site; PLN 60,000 - 80,000; Full time

Job summary

A technology consulting firm in Poland is searching for a skilled CRM Business Analyst. The ideal candidate should have 3-5 years of CRM system experience, particularly with MS Dynamics CE, and strong business analysis skills. Responsibilities include process mapping, stakeholder engagement, and supporting the CRM development team. This role offers the chance to significantly impact business processes and enhance customer relationship management strategies.

Qualifications

• 3 to 5 years of experience working with a CRM system.
• Ability to write complete user stories.
• Strong documentation management experience.

Responsibilities

• Analyze business structure and integration between departments.
• Support CRM IT PM in planning development and rollout.
• Capture enhancement requirements for the CRM backlog.

Skills

Business analysis skills

Process mapping

CRM system experience

Documentation management

Workshop and training facilitation

Tools

MS Dynamics CE

Job description

We are looking for an experienced "CRM Business Analyst" with the following skills (as a minimum):

Key Skills

• Excellent business analysis skills coupled with excellent techniques and ideally with some methodology.
• Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)
• Understanding of Customer Journey & Processes
• As-Is/ To-Be process mapping
• Ability to streamline processes
• Strong Documentation Management Experience
• Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
• Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved
• At least 3 to 5 years' experience of working with a CRM system - ideally with MS Dynamics CE -
• Ability to Client and implement new requirements into future design
• Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done
• Ability to support CRM IT PM to plan development and roll out of new CRM features
• Ability to support Product Owner in the agile build and management of the CRM backlog
• Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design
• Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog