EU CRM Dynamics 365 Lead — Growth & Ops Manager

InPost; Warszawa; On-site; PLN 100,000 - 130,000; Full time

Benefits offered by this job

Direct access to leadership

Innovative work culture

Exposure to international markets

Job summary

InPost, based in Warsaw, is seeking a CRM Business Support Manager to oversee the business-side maintenance of their Microsoft Dynamics 365 CRM platform across European markets. The role involves leading a team, ensuring operational integrity, and collaborating with internal and external stakeholders.

Ideal candidates should have 3-5 years of experience in team management and hands-on CRM system development. A proactive approach to problem-solving and a strong understanding of MS Dynamics are essential.

Qualifications

• 3–5 years of team-management experience in a support role.
• Hands-on CRM experience, preferably with MS Dynamics 365.
• Familiarity with ITIL framework and business analysis practices.

Responsibilities

• Lead a team for MS Dynamics 365 configuration and maintenance.
• Coordinate user support and incident resolution.
• Act as liaison between business and technology teams.

Skills

Team management

MS Dynamics 365 configuration

Incident/Problem/Change Management

Agile methodology

Business analysis

Education

Agile PM Foundation certification

BPMN certification

Tools

MS Office

Power Platform

Job description

InPost, based in Warsaw, is seeking a CRM Business Support Manager to oversee the business-side maintenance of their Microsoft Dynamics 365 CRM platform across European markets. The role involves leading a team, ensuring operational integrity, and collaborating with internal and external stakeholders.

Ideal candidates should have 3-5 years of experience in team management and hands-on CRM system development. A proactive approach to problem-solving and a strong understanding of MS Dynamics are essential.