Credit Operations Specialist

John Deere GmbH & Co. KG; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work model

Career development

Referral program

Vacation days

Holiday allowance

Language courses

Private medical care

Life insurance

Meal allowance

Sports card

E-learning platform

Job summary

John Deere Bank S.A. in Poznań, Poland, is seeking a Credit Operations Specialist to support customers and dealers, review credit documentation, monitor repayments, and process claims. The role works within our financial department in a hybrid setting at Business Garden in Poznan.

Ideal candidates have 2+ years in financial products, strong English, and a finance/business degree with excellent communication and numerical skills. RPA and German/Spanish are advantageous for this position.

Qualifications

• 2+ years of experience with financial products like loans and leases
• Fluency in English is essential
• University degree in finance- or business-related field or equivalent work experience
• Great communication and customer service skills
• Ability to work to tight deadlines with close attention to detail
• Affinity to numbers

Responsibilities

• Respond to customer and dealer requests and provide exceptional support
• Review and control credit documentation for new credit applications
• Monitor repayment and cash collection activities
• Process customer claims
• Provide credit processing support to country underwriting teams
• Prepare reports and exhibits
• Collaborate with stakeholders across retail portfolio countries to ensure data quality
• Continuously seek process improvements in systems

Skills

Customer service

Communication skills

English fluency

Attention to detail

Numeracy

Education

University degree in finance or business-related field

Tools

SAP ERP

RPA

Job description

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There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber, and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere Bank S.A. is the European Headquarters for John Deere Financial and maintains branch offices in the UK, Spain, Germany, and Poland. The primary activity is providing financial services to customers and dealers who want to finance John Deere equipment.

In our financial department, you can expect an international team with a global presence in a highly collaborating network using benchmark processes and systems (e.g., SAP ERP) to support the business objectives. Our teams are working in an innovative environment where new ideas (e.g., artificial intelligence) and continuous process improvements are appreciated and promoted. We provide the best solutions and opportunities for our employees with high engagement toward creative thinkers with outstanding financial expertise.

Our financial department is currently seeking candidates for the position of:

Credit Operations Specialist

Your responsibilities:

• Respond to customer and dealer requests (e.g. payment deferrals, early settlements, exchange of equipment, etc.) and provide them exceptional customer support.
• Review and control credit documentation for incoming credit applications.
• Monitor the customer financing repayment (Cash collection, Past due management, Write-off).
• Process customer claims.
• Provide credit processing support to the country credit underwriting teams.
• Prepare reports, exhibits (external and internal).
• Establish close partnerships with stakeholders from each of our retail portfolio countries to ensure timely and flawless completion of all quality control for client data.
• Continuously look for improvements in processes and how they are implemented in our systems.

Our requirements:

• Basic Knowledge of financial products like loans and leases (2+ years).
• Fluency in English is essential.
• University degree preferably in a finance- or business-related field or equivalent work experience.
• Great communication, customer service skills and customer centricity.
• Ability to master customer interactions, handle complaints and keep calm in stressful situations.
• Ability to work to tight deadlines, while maintaining close attention to detail.
• Affinity to numbers.

Nice to have:

• Experience with Robotic Process Automation (RPA) is an advantage.
• German or Spanish are considered as an advantage.

What we offer:

• Employment contract.
• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznan.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of a foreign language in a friendly international working environment.
• Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.

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