Global Credit Operations Specialist (Hybrid)

John Deere; Poznań; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Meal allowance

Language courses

Social fund budget

Job summary

John Deere Bank S.A. in Poznań is seeking a Credit Operations Specialist to support customer and dealer financing activities, review credit documents, and monitor repayments in a collaborative, international finance team.

The role requires English fluency, a finance or business degree, strong communication, and the ability to meet tight deadlines. Hybrid work at Business Garden Poznań and a focus on process improvements are offered.

Qualifications

• Basic knowledge of financial products like loans and leases
• Fluency in English is essential
• University degree in finance- or business-related field or equivalent work experience
• Great communication, customer service skills and customer centricity
• Ability to master customer interactions, handle complaints and keep calm in stressful situations
• Ability to work to tight deadlines, while maintaining close attention to detail
• Affinity to numbers

Responsibilities

• Respond to customer and dealer requests (e.g. payment deferrals, early settlements, exchange of equipment) and provide exceptional customer support
• Review and control credit documentation for incoming credit applications
• Monitor customer financing repayment (cash collection, past due management, write-off)
• Process customer claims
• Provide credit processing support to country credit underwriting teams
• Prepare reports and exhibits (external and internal)
• Establish close partnerships with stakeholders from each of our retail portfolio countries to ensure timely and flawless completion of all quality control for client data
• Continuously look for improvements in processes and how they are implemented in our systems

Skills

Fluency in English

Attention to detail

Strong communication

Customer-centricity

Deadline-driven

Numerical affinity

Education

University degree in finance or business

Tools

SAP ERP

Job description

John Deere Bank S.A. in Poznań is seeking a Credit Operations Specialist to support customer and dealer financing activities, review credit documents, and monitor repayments in a collaborative, international finance team.

The role requires English fluency, a finance or business degree, strong communication, and the ability to meet tight deadlines. Hybrid work at Business Garden Poznań and a focus on process improvements are offered.