Credit Collections Specialist with AI Tools & EMEA Focus

Medtronic; Warszawa; On-site; PLN 92,000 - 138,000; Full time

Job summary

Medtronic in Warsaw is seeking a detail-oriented entry-level Accounts Receivable specialist. You will manage customer accounts, perform collections to ensure timely payments, and communicate with customers in English and Dutch.

You will maintain records, collaborate with Finance and Customer Service, and use SAP and AI-enabled tools to streamline workflows. The role requires a Bachelor's degree with no prior professional experience, strong proficiency in English and Dutch, and on-site work

Qualifications

• Bachelor's degree and no prior professional experience required.
• Fluent English and minimum C1 proficiency in Dutch with the ability to communicate effectively in a business environment both verbally and in writing.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.

Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
• Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
• Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.

Skills

English fluency

Dutch C1

MS Office (Excel/Outlook/Word)

AI-enabled tools aptitude

Education

Bachelor's degree

Tools

SAP

Job description

Medtronic in Warsaw is seeking a detail-oriented entry-level Accounts Receivable specialist. You will manage customer accounts, perform collections to ensure timely payments, and communicate with customers in English and Dutch.

You will maintain records, collaborate with Finance and Customer Service, and use SAP and AI-enabled tools to streamline workflows. The role requires a Bachelor's degree with no prior professional experience, strong proficiency in English and Dutch, and on-site work