Bilingual Credit Services Rep (French)

Medtronic plc

Warszawa

On-site

PLN 110,000 - 166,000

Full time

14 days+

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Competitive benefits package

Job summary

Medtronic Poland is seeking a Credit Services Representative to manage a portfolio of customer accounts, drive timely collections, and coordinate payment resolutions within a technology-enabled environment.

The role requires a Bachelor’s degree with at least 2 years in Accounts Receivable or related fields, strong English, and French (C1). Experience with SAP and ERP systems, plus ability to analyze data and ensure accurate records, is essential.

Qualifications

Bachelor’s degree and a minimum of 2 years of relevant experience in Accounts Receivable, Credit, Collections, Finance, Customer Service or a related business function.
Professional proficiency in English and ability to communicate effectively in a business environment.
Fluent English and minimum C1 proficiency in French, with the ability to communicate effectively in a business environment both verbally and in writing.
Experience using enterprise business systems, such as SAP or comparable ERP platforms.
Experience managing customer accounts, resolving payment-related issues and maintaining accurate transactional records.
Demonstrated ability to work with digital tools and workflow-based systems to support operational decision-making and account management.

Responsibilities

Manage an assigned portfolio of customer accounts to support timely collection of outstanding receivables and achievement of cash-flow objectives.
Conduct customer outreach through phone and email communications to resolve overdue balances, discuss payment status and secure payment commitments.
Investigate account issues, disputes and payment delays by collaborating with Finance, Customer Service and other internal stakeholders.
Maintain accurate records of customer interactions, account actions and resolution activities within designated systems and workflows.
Monitor portfolio performance, prioritise workload and take appropriate action on ageing and overdue accounts.
Identify recurring account issues, process gaps and workflow exceptions and recommend improvement opportunities.
Support testing, adoption and continuous improvement of digital tools, automation capabilities and AI-enabled service processes.
Review system-generated recommendations and AI-assisted outputs to ensure accuracy, compliance and appropriate customer outcomes before action is taken.