Advertising Support Agent - Polish Market

Cross Border Talents; Bydgoszcz; On-site; PLN 87,000 - 125,000; Full time

Benefits offered by this job

Competitive monthly salary

Holiday allowance

Christmas allowance

Meal allowance (7 euros/day)

Shared accommodation when relocating

Flight ticket reimbursement

Yearly flight tickets home

Private health insurance

Career progression opportunities

Job summary

A leading digital marketing company is seeking an Advertising Support Agent for the Polish market. In this role, you will assist businesses in their online advertising efforts by providing excellent customer support through various channels. Key qualifications include fluency in Polish and English, along with strong communication skills. The position offers a competitive salary, benefits including daily meal allowances, and opportunities for career progression within an international team. Candidates who are relocating from abroad may also receive accommodation and flight reimbursements.

Qualifications

• Must have C2 level Polish and B2 level English.
• Strong communication skills are essential.
• Familiarity with digital marketing is preferred.
• Ability to multitask and work in a fast-paced environment.
• EU citizenship or a valid work permit for Portugal.

Responsibilities

• Handle customer support through chat, email, and calls.
• Assist with troubleshooting and reporting issues.
• Guide advertisers on campaign optimization.
• Convert written requests into outbound calls to ensure timely resolution.
• Identify common trends and provide feedback to improve advertiser experience.
• Work with various tools and manage multiple tasks simultaneously.

Skills

Fluency in Polish (C2 or higher)

Fluency in English (B2 or higher)

Strong communication skills

Customer-first attitude

Familiarity with online advertising platforms

Ability to multitask

Job description

Advertising Support Agent - Polish Market

About the job Advertising Support Agent - Polish Market

Are you passionate about digital marketing and eager to support businesses in growing their online presence? We are looking for motivated and tech-savvy Polish-speaking individuals to join a project supporting one of the worlds most prominent social media platforms. You will be providing high-quality assistance to advertisers and agencies across the Polish market, helping them succeed with their online campaigns.

Your Role

As a member of the Advertisers Support team, you will assist small and medium-sized businesses using advertising tools on social media platforms. You will respond to support requests from advertisers and marketing agencies and help them solve issues related to ad placements, billing, features, and performance optimization.

Your Daily Responsibilities

• You will handle customer support through chat, email, and outbound calls in both Polish and English
• You will assist with troubleshooting, bug reporting, and platform navigation
• You will offer guidance on campaign optimization and self-service ad tools
• You will convert written support requests into outbound calls when needed to ensure timely resolution
• You will identify common trends and provide feedback to improve the advertiser experience
• You will work with various tools and manage multiple tasks simultaneously

Working Conditions

You will work 40 hours per week on rotational shifts. Working hours are scheduled between 06:00 and 24:00 from Monday to Sunday. You are entitled to 22 vacation days per year, plus applicable compensation days for working on Portuguese public holidays. Your workplace is based in Lisbon with easy access to metro, bus, and train stations.

Requirements

• Fluency in Polish (C2 level or higher) and English (B2 level or higher)
• Strong communication skills and a customer-first attitude
• Familiarity with online advertising platforms or digital marketing is a plus
• Ability to multitask and work in a fast-paced environment
• EU citizenship or a valid work permit for Portugal

Ready to help businesses grow in the digital world? Apply now and join a dynamic international team supporting one of the top players in the tech industry.

Compensation and Benefits

• Competitive monthly salary
• Holiday allowance paid monthly
• Christmas allowance paid monthly
• Meal allowance (7 euros/day): 154 euros net per month, paid in a mealcard that could be used in restaurants and in supermarkets
• Fully furnished shared accommodation with rent and utilities covered (optional, for those relocating from the distance of over 100 km from Lisbon)
• Tickets price reimbursement (if you're moving for this role)
• Yearly complimentary flight tickets to visit your country

Additional benefits

• Private health insurance after contract signature (requires Portuguese tax ID and social security number)
• Career progression opportunities within an international environment