Content Moderation Team Lead

Cognizant Technology Solutions Corporation; Kraków; On-site; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Multisport Card

Private medical healthcare

Dental care

Life insurance

Cafeteria benefits

Gaming space

Wellness activities

Language courses

Job summary

Cognizant Poland is seeking a Team Leader to oversee a Content Moderation team in Kraków, with a 24/7 shift pattern. You will support the Manager in driving site metrics, supervise up to 20 moderators, and help ensure consistent quality across campaigns.

You will mentor team members, coordinate with QAs and Trainers, and maintain SLAs while delivering dynamic service to clients in a fast-paced technology environment.

Qualifications

• Proficiency in English at C1 level.
• Additional EU language is a plus.
• Willingness to work 24/7 shifts (evenings/nights/weekends).
• Knowledge of Content Moderation workflows is a plus.
• Prior supervisory experience and project management to meet SLAs.

Responsibilities

• Lead a high-performing team and guide them through transition to enhance problem-solving, analytical, and technical capabilities.
• Provide mentorship and career development to team members.
• Monitor queues and adjust resources to meet SLAs.
• Establish escalation channels per procedures.
• Influence team strategy through effective communication.
• Manage multiple workflows and teams.
• Coordinate with TLs, QAs, Trainers and SDMs.

Skills

English (C1)

Additional EU language

Shift flexibility

Content Moderation workflows

Supervisory experience

Google products

Strong communication

Analytical/problem solving

Structured decision-making

Time management

Attention to detail

Tools

Google Workspace

Job description

Cognizant Poland is seeking a Team Leader to oversee a Content Moderation team in Kraków, with a 24/7 shift pattern. You will support the Manager in driving site metrics, supervise up to 20 moderators, and help ensure consistent quality across campaigns.

You will mentor team members, coordinate with QAs and Trainers, and maintain SLAs while delivering dynamic service to clients in a fast-paced technology environment.