Content Moderator Team Leader with additional language

Cognizant; Kraków; On-site; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Multisport Card

Private medical healthcare

Dental care

Life insurance

Cafeteria benefits

Gaming space

Wellness activities

Language courses

Job summary

Cognizant Poland is seeking a Team Leader to oversee a Content Moderation team in Kraków, with a 24/7 shift pattern. You will support the Manager in driving site metrics, supervise up to 20 moderators, and help ensure consistent quality across campaigns.

You will mentor team members, coordinate with QAs and Trainers, and maintain SLAs while delivering dynamic service to clients in a fast-paced technology environment.

Qualifications

• Proficiency in English at C1 level.
• Additional EU language is a plus.
• Willingness to work 24/7 shifts (evenings/nights/weekends).
• Knowledge of Content Moderation workflows is a plus.
• Prior supervisory experience and project management to meet SLAs.

Responsibilities

• Lead a high-performing team and guide them through transition to enhance problem-solving, analytical, and technical capabilities.
• Provide mentorship and career development to team members.
• Monitor queues and adjust resources to meet SLAs.
• Establish escalation channels per procedures.
• Influence team strategy through effective communication.
• Manage multiple workflows and teams.
• Coordinate with TLs, QAs, Trainers and SDMs.

Skills

English (C1)

Additional EU language

Shift flexibility

Content Moderation workflows

Supervisory experience

Google products

Strong communication

Analytical/problem solving

Structured decision-making

Time management

Attention to detail

Tools

Google Workspace

Job description

WORK FROM THE OFFICE* At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

Team Leader

Shift: 24/7

In Poland, our offices are located in Gdańsk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of society, or maybe even EU policy making? Want to work for a global company as a Content Moderation Team Lead for the world's best-loved video-sharing website? You do? Well then, you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.

You have the opportunity to provide dynamic service and support for our clients within the cutting-edge world of technology. Dedicated to quality, you will use your problem-solving skills to deliver value to our clients continuously.

Your Profile

• Proficiency in the English language on at least C1 level,
• Proficiency in an additional EU language is considered an asset for this role,
• Flexibility to work shifts including evenings, nights, and weekends,
• Knowledge of Content Moderation workflows would be a plus,
• Supervisory experience and experience managing projects to establish SLAs,
• Proficiency in Google products, including Gmail, Calendar, Google Drive
• Excellent communication (verbal and written) and interpersonal skills,
• Analytical with strong problem-solving and troubleshooting skills,
• Ability to exercise mature judgement and structured decision-making,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Having a neutral mindset to alternative video content that needs classification.

Accountabilities

• Leading a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities,
• Provide mentorship, guidance, and career development to your team,
• Monitor queues for variations and adjust as necessary to meet SLAs,
• Implement escalation channels in accordance with mutually agreed-upon procedures,
• Influence team strategy through effective communication,
• Manage multiple workflows and teams,
• Plan work schedule based on 24/7 strategy,
• Work in close cooperation with other TLs, QAs, Trainers and SDMs.

Benefits

• Extensive benefits package: Multisport Card, private medical healthcare including dental care, life insurance, cafeteria benefits,
• Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and a clear career path,
• Training & development opportunities, including language courses.

For more information about us, visit Cognizant Poland.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client-mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled, Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client, being the data controller responsible for this specific verification process, will contact you separately to provide you with more detailed information in this regard.