Content Moderator Team Leader with additional language

Cognizant; Kraków; On-site; PLN 150,000 - 230,000; Full time

Benefits offered by this job

Multisport Card

Private medical healthcare including 


Life insurance

Cafeteria benefits

Gaming and wellness space at office

Language courses

Job summary

Cognizant Technology Solutions Corporation is seeking a Team Leader for our Content Moderation group in Kraków. You will lead a 24/7 shift team, mentor staff, and ensure SLAs are met while maintaining quality in dynamic moderation workflows.

The role requires strong English communication, willingness to work evenings/nights/weekends, and experience supervising projects with measurable outcomes. An international, open-minded environment and comprehensive training are provided.

Qualifications

• Fluency in English at an advanced level (C1).
• Proficiency in an additional EU language is a plus.
• Willingness to work 24/7 shift patterns including evenings/nights/weekends.
• Knowledge of Content Moderation workflows is beneficial.
• Experience supervising teams and delivering projects with SLAs.
• Strong skills with Google products (Gmail, Calendar, Drive).
• Excellent communication and interpersonal abilities.
• Analytical mindset with strong problem-solving and troubleshooting.
• Ability to exercise mature judgement and structured decision-making.
• Strong organizational and time-management capabilities.
• Neutral mindset toward evaluating varied video content.

Responsibilities

• Lead a high-performing team through a transition to enhance problem-solving, critical thinking, analytics, and technical capabilities.
• Provide mentorship and career development for team members.
• Monitor queues and adjust operations to meet SLAs.
• Implement escalation channels per agreed procedures.
• Influence team strategy through clear communication.
• Manage multiple workflows and teams.
• Plan work schedules to align with 24/7 coverage.
• Collaborate with TLs, QAs, Trainers and SDMs.

Skills

English (C1)

Additional EU language

Shift flexibility

Content moderation workflows

Supervisory experience

Google tools (Gmail/Calendar/Drive)

Communication skills

Analytical problem solving

Structured decision-making

Time management

Attention to detail

Neutral mindset on content

Tools

G Suite (Google Workspace)

Job description

Team Leader

Shift: 24/7

WORK FROM THE OFFICE*

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

In Poland, our offices are located in Gdańsk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of society, or maybe even EU policy making? Want to work for a global company as a Content Moderation Team Lead for the world's best-loved video-sharing website? You do?
You have the opportunity to provide dynamic service and support for our clients within the cutting-edge world of technology. Dedicated to quality, you will use your problem-solving skills to deliver value to our clients continuously.

Your profile:

• Proficiency in the English language on at least C1 level,

• Proficiency in an additional EU language is considered an asset for this role,

• Flexibility to work shifts including evenings, nights, and weekends,

• Knowledge of Content Moderation workflows would be a plus,

• Supervisory experience and experience managing projects to establish SLAs,

• Proficiency in Google products, including Gmail, Calendar, Google Drive

• Excellent communication (verbal and written) and interpersonal skills,

• Analytical with strong problem-solving and troubleshooting skills,

• Ability to exercise mature judgement and structured decision-making,

• Excellent organizational and time management skills,

• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,

• Having a neutral mindset to alternative video content that needs classification.
  

Accountabilities:

• Leading a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities,

• Provide mentorship, guidance, and career development to your team,

• Monitor queues for variations and adjust as necessary to meet SLAs,

• Implement escalation channels in accordance with mutually agreed-upon procedures,

• Influence team strategy through effective communication,

• Manage multiple workflows and teams,

• Plan work schedule based on 24/7 strategy,

• Work in close cooperation with other TLs, QAs, Trainers and SDMs.

Benefits:

• Extensive benefits package: Multisport Card, private medical healthcare including dental care, life insurance, cafeteria benefits,

• Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,

• Open-minded and multinational environment,

• Opportunity to be part of a global organization focused on development,

• Professional development and a clear career path,

• Training & development opportunities, including language courses.

For more information about us, visit Cognizant Poland.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client-mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled, Cognizant will be entitled to cancel this offer and not enter into an employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client, being the data controller responsible for this specific verification process, will contact you separately to provide you with more detailed information in this regard.

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