Content Moderation & Responsible AI Specialist

Accenture; Kraków; On-site; PLN 72,000 - 108,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Buddy support

Job summary

Accenture is seeking an experienced Trust & Safety analyst to review and classify online content, ensuring compliance with client guidelines and evolving policies. You will investigate complex issues and help shape guidelines for responsible AI governance in a global, multidisciplinary team.

The role involves exposure to sensitive content and requires resilience, strong language skills, and the ability to work objectively in the best interest of clients.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and Bulgarian B2 min. skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaims to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Skills

Emotional resilience

Stress management

Attention to detail

Critical thinking

Decision making

Communication

Bulgarian language (B2)

Job description

Accenture is seeking an experienced Trust & Safety analyst to review and classify online content, ensuring compliance with client guidelines and evolving policies. You will investigate complex issues and help shape guidelines for responsible AI governance in a global, multidisciplinary team.

The role involves exposure to sensitive content and requires resilience, strong language skills, and the ability to work objectively in the best interest of clients.